Zimberlist Hester

Starbucks

Daytona Beach, FL

01.2024 - Current

Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Ensured compliance with health department regulations related to food handling practices.
Performed opening duties such as setting up espresso machines for the day's operations.
Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Assisted management in developing training materials for new employees.
Scheduled staff shifts according to business needs.
Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
Encouraged baristas to suggest creative ideas for improving customer experience.
Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
Ordered products from suppliers when inventory was low or out of stock.
Supported store manager with recruiting, interviewing and hiring baristas.
Fostered a team-oriented environment, encouraging collaboration and effective communication.
Trained new baristas on coffee preparation techniques and customer service standards.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.