Zimbreya Gosa
Cybersecurity
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. I am currently working on obtaining my CompTia Security+ certification with a certificate in Cybersecurity Boot Camp from Southern Methodist University. An effective problem solver who brings both technical aptitude and understanding of business processes. Security enthusiast, motivated by innovation and cross-team knowledge-sharing to ensure compliance with security best practices.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
United States Post Office
Desoto, Texas
04.2015 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Greenwood High School
Greenwood, MS 08.2009 - 05.2013
Cybersecurity Boot Camp - Cybersecurity Boot Camp
Southern Methodist University
Dallas, TX 09.2022 - 03.2023
Skills
Multi-tasking strength
Sales training
Adapt to diverse groups
Problem-solving skills
Wireshark software
Active Listening
Excellent Communication
Decision-Making
Self-Motivated
Linux
Skilled in Apache
Microsoft Hyper-V Server
Critical thinking skills
Attention to Detail
Data Entry
Timeline
Cybersecurity Boot Camp - Cybersecurity Boot Camp
Southern Methodist University
09.2022 - 03.2023
Sales Associate
United States Post Office
04.2015 - Current
High School Diploma -
Greenwood High School
08.2009 - 05.2013