Zimoriah Brunson
Albany,GA
Summary
Remote-ready Patient Care and Customer Service Professional with over 5 years of experience in healthcare, banking, donor services, and high-volume customer interaction. Skilled in communication, multitasking, documentation, and handling confidential information in regulated environments. Adept at resolving customer inquiries, completing accurate data entry, and providing compassionate patient and member support. Known for reliability, professionalism, and strong attention to detail.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Patient Care Technician
Dialysis Inc
11.2024 - Current
- Communicate treatment steps clearly to patients, ensuring comfort throughout long sessions.
- Record accurate documentation of vitals, vascular access assessments, and treatment notes.
- Monitor patient safety and respond promptly to concerns or changes in condition.
- Maintain infection control standards and prepare equipment according to protocol.
- Collaborate with nurses and clinical staff to support coordinated patient care.
Plasma Processor
Immunotek Bio Center
03.2024 - 11.2024
- Processed donor samples, prepared shipments, and managed labeling with 100% accuracy.
- Coordinated with donor services and lab teams to maintain compliance with FDA, OSHA, CLIA, and cGMP regulations.
- Performed equipment maintenance and documented all quality checks.
- Ensured efficient workflow while maintaining strict attention to detail in high-volume settings.
Server
Austin’s Firegrill
03.2023 - 06.2024
- Delivered exceptional customer service in a fast-paced environment.
- Managed multiple tables while entering accurate orders into POS systems.
- Resolved customer issues and maintained positive guest experiences.
Phlebotomy Technician Extern
Phoebe Putney Health System
08.2023 - 11.2023
- Completed 200+ clinical hours across inpatient and outpatient environments.
- Performed 300+ successful blood draws including venipuncture and capillary punctures.
- Verified requisition forms, prepared specimens, and ensured accurate labeling.
- Utilized barcode scanners to ensure specimen accuracy.
Bank Teller & Customer Service
Georgia’s Own Credit Union
07.2018 - 03.2023
- Served as first point of contact for customer inquiries, account issues, and transactions.
- Processed deposits, withdrawals, check cashing, and special services.
- Balanced cash drawer daily and maintained accurate records.
- Assisted members with product education and problem resolution.
- Ensured compliance with all banking regulations.
Education
Phlebotomy Certificate -
Albany Technical College
Albany, GASkills
- Remote Communication (Phone, Email, Chat)
- Customer Service & Patient Support
- Data Entry & Documentation
- EMR/EHR & CRM Adaptability
- Microsoft Office
- Google Workspace
- Scheduling & Coordination
- Problem Solving & Conflict Resolution
- Confidential Information Handling
- Multitasking in Fast-Paced Environments
- Regulatory Compliance (OSHA, FDA, CLIA, cGMP)
Certification
BLS
Timeline
Patient Care Technician
Dialysis Inc
11.2024 - Current
Plasma Processor
Immunotek Bio Center
03.2024 - 11.2024
Phlebotomy Technician Extern
Phoebe Putney Health System
08.2023 - 11.2023
Server
Austin’s Firegrill
03.2023 - 06.2024
Bank Teller & Customer Service
Georgia’s Own Credit Union
07.2018 - 03.2023
Phlebotomy Certificate -
Albany Technical College