Zimya Dewitt
WINSTON SALEM,North Carolina
Summary
Enthusiastic college student with experience in leadership roles, research projects, and community involvement. Strong skills in communication, project management, and teamwork developed through academic and extracurricular activities. Demonstrated ability to handle multiple tasks simultaneously and meet deadlines effectively. Made noteworthy contributions to class projects and campus organizations, showcasing problem-solving abilities and initiative.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TJ Maxx, TJX Companies
Winston-Salem, North Carolina
09.2024 - Current
- Strengthened customer retention by offering discount options.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Family Dollar
Charlotte, North Carolina
07.2022 - 08.2024
- Worked with cross-functional teams to achieve goals.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Business Administration
Winston-Salem State University
Winston-Salem, NC05-2025
Skills
- Customer service
- Data analysis
- Customer relationship management
- Project management
- Adobe Programs
- Problem solving
- Market research
- Microsoft Suite
Timeline
Customer Service Representative
TJ Maxx, TJX Companies
09.2024 - Current
Customer Service Representative
Family Dollar
07.2022 - 08.2024
Bachelor of Science - Business Administration
Winston-Salem State University
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