Zina Bachuwa
Wixom
Summary
Driven Operations Manager with 11+ years of experience in optimizing workflows and managing budgets for multi-site clinical operations. Skilled in team leadership, financial reporting, and regulatory compliance, ready to leverage expertise in a new role. Committed to enhancing operational efficiency and supporting team growth through strategic planning and execution.
Overview
24
24
years of professional experience
Work History
Operations Manager
Asthma Allergy Immunology Center & Child Adolescent Health Center
Multiple Locations
06.2014 - Current
- Multi-Site Operations Manager with over 11 years of experience overseeing daily operations for 14+ clinical locations specializing in pediatrics, family medicine and asthma allergy and immunology.
- Proven track record in optimizing patient flow, managing multi-million dollar budgets, and leading cross-functional teams of 30+ staff members to improve patient satisfaction.
- Expert in regulatory compliance (HIPAA, OSHA) and implementing EHR systems to streamline workflows across diverse specialties.
- Developing and monitoring operational and capital budgets, managing P&L, and reducing administrative costs.
- Generated monthly Profit & Loss statements and balance sheets for all 14 locations, providing critical insights into overhead expenses and operating margins.
- Recruiting, training, and mentoring staff.
- Ensuring 100% compliance with HIPAA.
- QuickBooks Desktop Enterprise & EMR experience with Module MD.
- Managed bi-weekly/monthly payroll for 30+ employees using Paychex, ensuring 100% on-time and accurate payments.
- Served as the primary point of contact for benefits inquiries, leading open enrollment sessions on 401K contributions and health insurance.
Marketing Director
Absolute Home Health Care
Grand Blanc
10.2009 - 06.2013
- Managed a statewide territory in order to identify viable areas for continued growth and business expansion.
- Trained sales team to recognize complexities in market dynamics, competitors, and regulations thereby tripling the size of the firm’s referral network.
- Lead sales team’s efforts by consolidating client services, integrating outside alliances, and streamlining internal personnel and resources to meet the needs of each individualized client.
- Oversaw a team of ten representatives responsible for promoting health services while developing long lasting relationships between sales team and clients.
Personal Banker
Citizens Bank
Flint
06.2005 - 06.2009
- Directed team’s promotional efforts to provide financial products and services exceeding the targeted goal of $3 million in loan agreements per fiscal quarter.
- Established training program for identifying clients’ needs by reviewing loan application procedures and criteria.
- Tracked, monitored, and reported teams’ progress on loans and deposits in order to refine and update the firm’s best practices.
Account Sales Representative
EDS
Detroit
09.2002 - 07.2004
- Directed the OnStar division for the General Motors account by processing customer and dealer claims leading to client/dealer satisfaction and long-term relationships.
- Supported call center staff by offering comprehensive training and mentoring to new call center employees.
- Oversaw and maintained the workforce management platform utilized for forecasting, scheduling, and reporting the daily and monthly call center statistics.
Merchandise Manager
Walt Disney World
Orlando
08.2001 - 01.2002
- Oversaw 5-person team in customer-intensive environment by directly working with a diverse customer client base.
- Trained, coached and developed associates on the sales and merchandising teams in partnership with all members of management.
- Oversaw and participated in department inventories.
Education
BA - Management & Finance
Michigan State University
East Lansing, MI05.2002
Skills
- Paychex and QuickBooks
- Excel proficiency
- Payroll and financial reporting
- Budget management
- Reconciliation processes
- Data analytics and interpretation
- Attention to detail
- Problem-solving skills
- Effective communication
- Financial analysis
Timeline
Operations Manager
Asthma Allergy Immunology Center & Child Adolescent Health Center
06.2014 - Current
Marketing Director
Absolute Home Health Care
10.2009 - 06.2013
Personal Banker
Citizens Bank
06.2005 - 06.2009
Account Sales Representative
EDS
09.2002 - 07.2004
Merchandise Manager
Walt Disney World
08.2001 - 01.2002
BA - Management & Finance
Michigan State University