Zina E. Williams
Fort Worth,TX
Summary
Detailed-oriented and client-focused Insurance Claims Adjuster with exemplary customer service, negotiation crisis communication and analytical skills. Over 15 years of experience within the insurance field coupled with expertise in providing seamless insurance claim support and customer services to clients. I have a history of representing employers with a highly professional image through personal client contact and proactive phone communication. My reputation is for avoiding conflict by demonstrating compassion and empathy. I have a background of carefully investigating situations and providing detailed satisfactory solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Claims Examiner
Security First Insurance Company
09.2024 - 02.2025
- Managed 80 property settlements, using Carina and Claim connect
- Negotiated fair settlements with policyholders and contractors to achieve equitable resolutions for all parties involved.
- Utilized advanced technology tools for more accurate assessments of damages in complicated or large-scale loss situations.
- Developed excellent rapport with policyholders by providing clear communication on claim progress and potential outcomes.
- Streamlined claims processing for faster settlement times through diligent investigation and assessment of property damages.
- Maintained an organized workflow by prioritizing tasks effectively, leading to timely completion of claim examinations.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Desk Property Adjuster
Catastrophe Response Unit (CRU)
04.2024 - 09.2024
- Settle residential property claims internationally on behalf of the carrier which includes FNOL, setting up the field assignment, reviewing assignment when received, approving the estimate, processing coverage analysis, damage notes, request for reserves, authority and process payment, discussing the estimate with the insured, reopen for supplement process if necessary and complete the claim
- Developed and maintained a repore with the insureds, field adjuster, contractors, and underwriters.
- Managed approximately 85 claims during the catastrophes assigned to.
- Directed claims negotiations within the allowable limit of $60k and supported successful litigations for advanced issues.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Used Guidewire, Xactanalysis, Xactimate and symbility to compile estimates for personal property and structure damage.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
Property Claims Examiner
Catastrophe Response Unit (CRU)
06.2020 - 09.2022
- Managed and trained a 10-to-15-member team of desk adjusters to efficiently assess, process, and settle residential property claims internationally on behalf of the carrier
- Utilized advanced technology tools for more accurate assessments of damages in complicated or large-scale loss situations.
- Worked closely with underwriting department to provide input on risk assessments and policy amendments, enhancing overall business performance.
- Facilitated training sessions for new hires on proper claim handling techniques, contributing to increased efficiency within the team.
- Improved customer satisfaction by providing prompt, accurate, and thorough evaluations of property damage claims.
- Acted as a mentor for junior examiners, sharing knowledge and providing guidance to help them excel in their roles.
- Managed a high volume of cases simultaneously while maintaining accuracy and attention to detail throughout the examination process.
Account Manager
Free State Staffing
01.2019 - 01.2020
- Using the SIMS (Security Information Management System) to assist staff adjusters in the file conversion from another TPA as well as the handling of commercial auto Claims
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Improved overall team productivity by implementing best practices in organization and time management.
Property Claims Examiner
Security First Insurance Company
09.2018 - 12.2018
- Managed approximately 48 claims, calls, emails during the catastrophe
- Promptly provided to claims personnel or utilized to issue payments to policyholders and /or claimants to expeditiously process claims
- Directed claims negotiations within allowable limit of $100 to 500k and supported successful litigations for advanced issues. (Large Loss)
Education
Bachelor of Science - Business Administration/Minor in Psychology
Liberty University
Lynchburg, VA05.2013
Skills
- Citrix Virtual Private Network (VPN)
- Microsoft Office
- Image Right
- Estimating Programs: Xactimate, Symbility
- Claims Management Systems (CMS): Guidewire, XactAnalysis, Citadel, Innovations, Enterprise Claims, Claims Assistant, Water Street Claims, Veri-Claims, Juris, FoxPro, Claims-Core, Diamond, Claims Cube (C3), SIMS, Claims Connect, Core Logic, Carina, ARMS, Mitchell, Exclaim-Contents Management System, AS400, ISO, Billing and Policy Center
- Phone System: Genesys
Certification
- National Flood Insurance Programs: Dwelling, Mobile Homes, and Small Commercial-2023
- Texas Wind (TWIA: Texas Wind Insurance Association)
- Earthquake (CEA): California Earthquake Authority
- California Fair Claims Practice Regulation
- Environmental Adjuster Level II Certified
- File Review: Residential and Commercial
- All Lines – 520 AL, FL, GA, LA, MS, TX, AR, KY
- International License: Canadian: AB
Client Certifications
- State Farm
- TD Property
- TWIA Residential/ Commercial
- Citizens: Florida and Louisiana
- Lloyds of London Residential/ Commercial
Timeline
Property Claims Examiner
Security First Insurance Company
09.2024 - 02.2025
Desk Property Adjuster
Catastrophe Response Unit (CRU)
04.2024 - 09.2024
Property Claims Examiner
Catastrophe Response Unit (CRU)
06.2020 - 09.2022
Account Manager
Free State Staffing
01.2019 - 01.2020
Property Claims Examiner
Security First Insurance Company
09.2018 - 12.2018
Bachelor of Science - Business Administration/Minor in Psychology
Liberty University
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