Zina Helmers
Cincinnati
Summary
Dedicated and adaptable professional with a strong background in data entry and customer service. Known for excellent organizational skills and a focus on project support, ready to contribute to team success and improve operational outcomes.
Overview
45
45
years of professional experience
Work History
Assistant to CEO - Program Treasurer
10 Star Trendsetters
Cincinnati
05.2025 - Current
- Entered data into databases accurately and efficiently.
- Gathered and sorted data for reports and files.
- Collaborated with Kroger to provide nutritionally sound food to students.
- Extensive use of Office 365/Excel Spreadsheets for data and documentation.
- Organized files and documents to ensure easy access and retrieval.
- Answered incoming calls, responded to emails, faxes and other inquiries.
- Organized and maintained systems for tracking students.
- Support the CEO on various projects as needed.
- Performing as the Treasurer of Program.
Owner/Technical Support and Sales
VSP Technical Group
Cincinnati
01.2000 - 10.2020
- Researched product availability, use, benefits, and pricing structure to inform client decisions.
- Prepared and delivered project samples and quotations to customers.
- Provided technical expertise and recommendations to improve systems and processes.
- Identified and resolved network device issues to ensure system reliability.
- Planned and implemented integration of 300 Windows-based mobile devices into IBM AS 400 server network, maintaining seamless operation.
- Maintained functionality of various network server software.
Software and Hardware Support
Application Data Systems
Cincinnati
02.1991 - 06.1999
- Investigated hardware product issues involving materials and software and devised solutions.
- Followed up with clients to verify optimal satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Installation and support of now obsolete Novell networking
Medical Billing Manager, Urgent Care Centers
NEO Hospital/Lake Hospital System
Painesville
08.1986 - 11.1990
- Resolved billing problems by researching issues and implementing solutions.
- Implemented performance improvement plans based on conducted reviews.
- Trained and mentored staff on compliance requirements.
- Managed monthly billing process, ensuring alignment with revenue goals.
- Server and terminal support for IBM System 36 server and urgent care billing center communications.
Mortgage Loan Officer
Peoples Savings and Loan
Ashtabula
05.1981 - 08.1986
- Worked with underwriters to correct application problems.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Explained very technical and complex financial information to applicants in easy to understand language.
- Performed all requirements from application to closing for every loan generated.
Education
Chemistry
The Ohio State University
Columbus, OHSkills
- Data entry
- Office 365/Excel Spreadsheets
- Project support
- Report generation
- Data monitoring/tracking
- Customer service/Phone calls/Email
Timeline
Assistant to CEO - Program Treasurer
10 Star Trendsetters
05.2025 - Current
Owner/Technical Support and Sales
VSP Technical Group
01.2000 - 10.2020
Software and Hardware Support
Application Data Systems
02.1991 - 06.1999
Medical Billing Manager, Urgent Care Centers
NEO Hospital/Lake Hospital System
08.1986 - 11.1990
Mortgage Loan Officer
Peoples Savings and Loan
05.1981 - 08.1986
Chemistry
The Ohio State University