Zina Ovsepian
Los Angeles ,CA
Summary
Detail-oriented Professional with experience in case management. Ensures accurate, confidential communication during multilingual sessions thanks to strong skills in interpretation and client outreach. Committed to enhancing client outcomes through effective problem-solving and cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Freelance Interpreter
ProZ
Los Angeles, CA (Remote)
04.2026 - Current
- Provided English-Russian Interpretation.
- Ensured accurate, confidential, and culturally appropriate communication in real-time sessions.
- Facilitated real-time interpretation for multilingual meetings, ensuring clear communication across diverse teams.
- Enhanced translation accuracy by reviewing and refining language materials prior to delivery.
- Managed multiple assignments independently while maintaining high accuracy and professionalism.
Case Manager
Maximus Inc
Burbank, CA
07.2023 - Current
- Managed a specialized caseload of clients in the Sanction Unit, resolving non-compliance issues related to GAIN program requirements and restoring access to CalWORKs financial assistance.
- Conducted client outreach in English, Russian, Armenian and Ukrainian, ensuring clear communication, issue resolution, and successful re-engagement in program activities.
- Analyzed client cases and identify root causes of non-compliance and implement tailored action plans to achieve timely sanction resolution.
- Performed case audits across region 7, identifying errors (including incorrect sanction placements) and resolving discrepancies to ensure compliance with county and state regulations.
- Handled complex and escalated cases, including ASH (Administrative Service Hearing) complaints, ensuring accurate and timely resolution.
- Utilized CalSAWS and Excel to track case data, monitor performance, and maintain detailed documentation of resolutions.
- Served as a Sanction Team Lead, leading a team of 5 members in the supervisor's absence, providing guidance to internal teams and supporting other units with sanction-related inquires.
- Collaborated cross-functionally to improve workflows, reduce errors, and enhance overall program efficiency and client outcomes.
- Improved case accuracy by 70%, significantly exceeding the established 50% performance goal through process improvements and error reeducation strategies.
Education
Bachelor of Science - Interpretation
Oles Honchar Dnipro National University
Dnipro, Ukraine 06-2021
Skills
- Case Analysis & Problem-Solving
- Process Improvement & Error Reduction
- Compliance & Quality Assurance
- Data Tracking & Reporting
- Multilingual Communication (English, Russian, Armenian)
- CalSAWS System & Case Management Tools
- Time Management & Prioritization
- Cross-Functional Collaboration
- Client Relationship Management
- Conflict Resolution & Escalation Handling
- Administrative Hearings Case Handling
- Workflow Optimization
- Team Leadership & Montorship
- Attention to Detail
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Interests
- Dancing
- Yoga
- Food Photography
- Pilates
- Music
Timeline
Freelance Interpreter
ProZ
04.2026 - Current
Case Manager
Maximus Inc
07.2023 - Current
Bachelor of Science - Interpretation
Oles Honchar Dnipro National University