Zina Watford
Baycove Human Services
Quincy ,MA
1
Certification
13
years of professional experience
Experienced program director with a strong record in staff development, service coordination, and operational leadership. Skilled in compliance, workflow improvement, and team coaching to support consistent, high-quality program delivery.
Work History
Program Director
12 Years 8 Months- Directed daily program operations, ensuring consistent service delivery and regulatory compliance.
- Supervised multidisciplinary staff, providing coaching, feedback, and performance oversight.
- Coordinated person-centered service plans aligned with client goals and supports.
- Monitored budgets, staffing needs, and resource allocation to maintain program stability.
- Partnered with clinical, residential, and community teams to coordinate care transitions.
- Developed procedures that improved workflow consistency and documentation accuracy.
- Analyzed program trends to identify service gaps and drive process improvements.
- Facilitated staff training on policies, safety expectations, and quality standards.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Education
High School Diploma
Skills
Leadership development
Relationship building
Program leadership
Staff development
Workload management
Strategic planning
Accomplishments
- Supervised team of 7 staff members.
Certification
- Certified CPR 1ST AID AND MAP, BAYCOVE Since 2014 -
Timeline
Program Director
Baycove Human Services
03.2014 - CurrentRead More
Boston Tech
High School Diploma
Read More