Zina Woods
Missouri City,TX
Summary
Professional Secretary with over 15 years of experience managing daily administrative support tasks and operations in education. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
19
19
years of professional experience
Work History
Counselor Secretary-Records Clerk
Fort Bend Independent School District
Sugar Land, Texas
07.2014 - Current
- Serves as receptionist and receive visitors and students; managed walk-ins and counselor appointments using positive customer service techniques.
- Ensured a smooth and efficient day-to-day operation of the counseling suite.
- Managed and maintained counseling visit logs.
- Established, organized and maintained cumulative student folders and test records.
- Prepared student folders and records for 5th grade and 8th grade for the end of year records transfer.
- Managed department budget expenditures and ordered office supplies and equipment for the counseling department.
- Request/send transcripts and student records via TREX, fax, or mail.
Receptionist
Fort Bend Independent School District
Sugar Land, TX
08.2014 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges using the rapture database and managed logbooks to comply with security initiatives.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Assistant Store Manager
Goodwill Industries Of Houston
Houston , Texas
03.2009 - 06.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Interviewed, hired and trained 7 staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Harris Country Docket Clerk
Harris County Pretrial Services Agency
Houston, TX
03.2005 - 09.2009
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
Education
Associate of Arts - Fine Arts And Business Administration
Houston Community College
Houston, TX1988
Skills
- Dependable and Responsible
- Service-Oriented
- Microsoft Office, Excel, Peoplesoft
- File Management
- Work Planning and Prioritization
- Relationship Building
- Record Inventory Maintenance
- Data Entry
- Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Receptionist
Fort Bend Independent School District
08.2014 - 07.2016
Counselor Secretary-Records Clerk
Fort Bend Independent School District
07.2014 - Current
Assistant Store Manager
Goodwill Industries Of Houston
03.2009 - 06.2014
Harris Country Docket Clerk
Harris County Pretrial Services Agency
03.2005 - 09.2009
Associate of Arts - Fine Arts And Business Administration
Houston Community College
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