Zinat Zimba

Mebane,NC

Summary

Results-driven Senior Implementation Consultant Lead with 4+ years delivering complex SaaS implementations for mid-market and enterprise clients. Specializes in end-to-end project execution, encompassing planning, system configuration, troubleshooting, and client training. Demonstrates strong leadership in mentoring teams, developing scalable processes, and utilizing AI tools to ensure compliance and drive high-quality outcomes.

Overview

years of professional experience

Certification

Work History

Founder / Operator (Side Business)

Asili Realty LLC

01.2021 - Current

Built and managed real estate operations, overseeing contracts, financial tracking, and vendor coordination to ensure compliance with regulatory obligations.
Established operational processes that supported sustainable growth and enhanced visibility into business performance.

Implementation Consultant Lead

Avalara

01.2020 - Current

Led end-to-end SaaS implementations, delivering successful go-lives by owning project plans, kickoff calls, working sessions, configuration, testing, and client handoff for regulated compliance solutions.
Improved delivery quality and reduced rework by executing structured implementation workflows and leading troubleshooting and configuration calls across complex client environments.
Reduced implementation risk and improved data accuracy by validating configurations, identifying compliance issues early, and supporting audit-ready system setups.
Expanded implementation scope into Avalara for AP, onboarding customers through kickoff and working sessions while aligning configurations to financial workflows and compliance requirements.
Provided expertise as a subject-matter expert (SME) across multiple products, assisting with advanced configurations, returns setup, ECM processes, and high-risk implementations.
Partnered cross-functionally with Sales, Account Management, Engineering, and Product to ensure aligned execution and smooth client transitions.
Leveraged AI tools (ChatGPT, Glean, AI agents/bots) to improve documentation quality, troubleshooting speed, and operational efficiency.

Tech Support / Customer Care Advocate

Wyze/Customer HD

01.2019 - 01.2020

Troubleshot and documented high-volume technical issues, escalating recurring software defects to enhance resolution processes.
Assisted customers with product inquiries and troubleshooting via multiple channels.
Collaborated with cross-functional teams to enhance customer experience and support processes.
Documented customer interactions using internal ticketing systems for effective issue tracking.

Call Intake Specialist (911 Dispatcher)

American Medical Response

01.2016 - 12.2016

Handled emergency and non-emergency calls, ensured accurate dispatch data entry, and delivered real-time guidance during high-pressure situations.
Conducted patient intakes to gather essential medical information and history.
Coordinated communication between patients, healthcare providers, and emergency responders.
Managed appointment scheduling using electronic medical record systems efficiently.

Education

Bachelor of Arts - Psychology

North Carolina Central University

Durham, NC

05-2016

Skills

SaaS Implementation & Client Onboarding
Implementation Lifecycle Management
Compliance-Driven Financial Software
Data Accuracy & Audit Readiness
Project Planning, Kickoff & Working Sessions
System Configuration & Troubleshooting

Jira, Confluence, Salesforce
AI Tools (ChatGPT, Glean, Gong, AI Agents)
Cross-Functional Collaboration
Process Documentation
Team Leadership & Training