Zinderella Brigham
Summary
Dynamic bilingual professional with a proven track record in management and problem-solving. Excelled at Private Household by enhancing internal communication and confidentiality, significantly boosting online presence for Multiple Businesses through innovative social media strategies. Demonstrates meticulous attention to detail and strong conflict management, driving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Private Household
01.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Enhanced internal communication and executed multifaceted organizational tasks effectively
- Provided educational support and comprehensive personal care, demonstrating adaptability and multifunctional skills.
-
Social Media/Experiential Marketing Specialist
Multiple Business
01.2017 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed and managed innovative social media content, significantly boosting online presence and business visibility
- Leveraged SEO and analytics to tailor marketing strategies, ensuring optimal engagement and growth.
- Executed targeted experiential marketing campaigns.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Front Desk Receptionist
Bon Good Food Restaurant
01.2019 - 12.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered exceptional customer service while multitasking in a fast-paced environment
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Customer Service Representative
Call Center (Phone Company)
01.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certification - Digital Marketing And E-commerce
Google Certifications
Online09.2023
TEFL Certification - Teaching English As A Foreign Language
Bridge Educational Group
Online12.2022
Bachelor's Degree - Economics Sciences
High School
Argentina12.2014
Skills
- Bilingual (Native Spanish, Fluent English)
- Management skills
- Creativity
- Strong Problem Solver
- Schedule & calendar planning
- Meticulous attention to detail
- Professional and mature
- Conflict Management
- Social Media Knoledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Portuguese
Elementary
Timeline
Executive Assistant
Private Household
01.2023 - Current
Front Desk Receptionist
Bon Good Food Restaurant
01.2019 - 12.2020
Customer Service Representative
Call Center (Phone Company)
01.2018 - 01.2019
Social Media/Experiential Marketing Specialist
Multiple Business
01.2017 - Current
Certification - Digital Marketing And E-commerce
Google Certifications
TEFL Certification - Teaching English As A Foreign Language
Bridge Educational Group
Bachelor's Degree - Economics Sciences
High School
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