Zineb Ourich
Davenport,FL
Summary
Professional Server with over 2 years of experience providing exceptional customer service in fast-paced restaurant environments. Skilled in food and beverage service, POS systems, cash handling , and creating memorable guest experiences. Friendly, dependable, and able to multitask while maintaining excellent service under pressure.
Fluent in English, French and Arabic, with basic Spanish allowing effective communications with diverse guests.
Overview
10
10
years of professional experience
Work History
Server
Jerusalem Restaurant
Kissimmee, FL
03.2024 - Current
- Deliver exceptional customer service in a fast-paced dining environment.
- Welcome guests and provide friendly, attentive service throughout their dining experience.
- accurately take food and beverage orders using the POS system, serve meals and beverages efficiently.
- Process cash and credit card payments accurately.
CREW MEMBER
MCDONALD'S
Kissimmee, FL
11.2023 - 03.2024
- Prepared food according to company quality standards.
- Operated cash register and processed customer transactions.
- assisted customers with orders while maintaining excellent service.
CUSTOMER ADVISOR
WEBHELP CALL CENTER
KENITRA, MOROCCO
10.2019 - 01.2021
- Assisted customers with mobile and internet service solutions.
- Built strong customer relationships, resolved customer concerns.
- Assisted customers with inquiries, ensuring timely and effective resolution of issues.
- Provided support in navigating product features, enhancing user experience and satisfaction.
- Collaborated with team members to streamline processes, improving operational efficiency.
HOSTESS RECEPTION AND MODEL
FREE-LANCE
CASABLANCA, KENITRA, MOROCCO
03.2016 - 08.2018
- Welcomed guests at events and fashion shows.
- Assisted visitors and provided professional customer service.
Education
BACHELOR'S DEGREE IN FOUNDATION STUDIES - ACCOUNTING MANAGEMENT
FACULTY OF ECONOMICS AND MANAGEMENT
KENITRA, MOROCCO07.2021
PROFESSIONAL BACHELOR'S DEGREE - ACCOUNTING, FINANCE AND AUDIT
HIGHER SCHOOL OF TECHNOLOGY
CASABLANCA, MOROCCO07.2018
HIGH SCHOOL DIPLOMA - ECONOMICS
MOHAMMED V HIGH SCHOOL
KENITRA, MOROCCO07.2015
Skills
- Guest Service Excellence
- Food & Beverage Service
- POS Systems
- Cash Handling
- Order Taking
- Upselling Menu Items
- Team Collaboration
- Food Safety & Sanitation
- Conflict Resolution
- Customer Satisfaction
LANGUAGES
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Server
Jerusalem Restaurant
03.2024 - Current
CREW MEMBER
MCDONALD'S
11.2023 - 03.2024
CUSTOMER ADVISOR
WEBHELP CALL CENTER
10.2019 - 01.2021
HOSTESS RECEPTION AND MODEL
FREE-LANCE
03.2016 - 08.2018
PROFESSIONAL BACHELOR'S DEGREE - ACCOUNTING, FINANCE AND AUDIT
HIGHER SCHOOL OF TECHNOLOGY
HIGH SCHOOL DIPLOMA - ECONOMICS
MOHAMMED V HIGH SCHOOL
BACHELOR'S DEGREE IN FOUNDATION STUDIES - ACCOUNTING MANAGEMENT
FACULTY OF ECONOMICS AND MANAGEMENT