Joseph Lopez
Coral Springs,FL
Summary
Motivated hospitality professional with eight years of experience in diverse, fast-paced restaurant settings. Recognized for exceptional guest service, adaptability, and strong team collaboration.
Overview
6
6
years of professional experience
Work History
Server
Clevelander
Miami, FL
08.2022 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server / Bartender
Villa Lulu
New Haven, CT
08.2020 - 08.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in training new staff members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server / Bartender
Glynn Hospitality Group
Boston, MA
08.2018 - 03.2020
- Delivered exceptional customer service in high-volume dining environment.
- Developed knowledge of drink menus, including craft cocktails, wines, and beers to recommend selections effectively.
- Coordinated dining room operations to ensure smooth service flow during peak hours.
Education
Gateway Community College
New Haven, CT06-2015
Skills
- Guest service excellence
- High-volume service experience
- Upselling & revenue growth
- POS & order accuracy
- Team-oriented service
- Problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Clevelander
08.2022 - 04.2024
Server / Bartender
Villa Lulu
08.2020 - 08.2023
Server / Bartender
Glynn Hospitality Group
08.2018 - 03.2020
Gateway Community College