Zineta Keserovic
Jacksonville
Summary
Dynamic professional with over 7 years of experience in housekeeping management. Skilled in task delegation, department coordination, and guest relations, leading teams to consistently achieve high cleanliness standards and operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Marriott
Jacksonville, FL
01.2021 - Current
- Supervised housekeeping staff to ensure adherence to cleanliness standards and hotel policies.
- Developed training programs to enhance team performance and service quality.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Conducted regular inspections to maintain high levels of guest satisfaction and operational efficiency.
Housekeeping Supervisor
Marriott
Jacksonville, FL
01.2019 - 01.2021
- Supervised daily housekeeping operations to ensure exceptional cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workforce productivity.
- Conducted regular inspections of guest rooms and public areas for quality assurance compliance.
Housekeeping Lead
Marriott
Jacksonville, FL
11.2015 - 01.2019
- Supervised daily housekeeping operations, ensuring adherence to Marriott's cleanliness standards and protocols.
- Trained and mentored new staff on effective cleaning techniques and safety procedures.
- Coordinated inventory management of cleaning supplies, optimizing stock levels for efficiency.
- Conducted quality inspections to maintain high guest satisfaction and address issues proactively.
Housekeeper
Marriott
Jacksonville, FL
08.2014 - 11.2015
- Ensured cleanliness and sanitation of guest rooms and public areas to enhance guest satisfaction.
- Managed laundry services, maintaining quality standards for linens and uniforms.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
Education
High School Diploma -
Tono Horvat
Velika Kladusa, Bosnia And Herzegovina1989
Skills
- Training and mentoring
- Cleaning and sanitation
- Scheduling and planning
- Task delegation
- Department coordination
- Guest relations
Languages
Bosnian
Native or Bilingual
Timeline
Housekeeping Manager
Marriott
01.2021 - Current
Housekeeping Supervisor
Marriott
01.2019 - 01.2021
Housekeeping Lead
Marriott
11.2015 - 01.2019
Housekeeper
Marriott
08.2014 - 11.2015
High School Diploma -
Tono Horvat