Ziniya Scroggins
Miami,FL
Summary
Dynamic professional with a strong background in guest services and front office support. Known for effective communication and conflict resolution, ready to leverage expertise in creating positive guest experiences. Skilled in managing front desk operations, handling resident inquiries, welcoming and secure community atmosphere, known for professionalism, attention to details, and excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
KW Management and Consultant
Miami, FL
08.2025 - Current
- Residential Front Desk Operations
- Residential & Guest Relations
- Visitor Check-In/ Access Control
- Phone & Email Communication
- Package & Mail Management
- Appointment & Maintenance
- Incident Reporting
- Data Entry & Record Keeping
- Multitasking & Time Management
- Conflict Resolution
Administrative Assistant
The Y Creations
Miami, FL
01.2019 - 12.2025
- Coordinated scheduling and logistics for meetings, ensuring optimal use of resources.
- Streamlined office procedures, improving communication and workflow efficiency.
- Managed correspondence and documentation, maintaining organized records for easy access.
- Assisted in budget tracking, contributing to financial accuracy and reporting.
- Implemented digital filing systems, enhancing information retrieval speed and accuracy.
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL08-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Front office support
- Administrative support
- Mail and packages
- Information protection
- Safety and security procedures
Timeline
Front Desk Agent
KW Management and Consultant
08.2025 - Current
Administrative Assistant
The Y Creations
01.2019 - 12.2025
Associate of Science - Business Administration And Management
Miami Dade College