Zion Gladden
Washington,DC
Summary
Driven and bilingual professional with a strong track record in customer service and order accuracy, honed across roles at Instacart and Alexandria City Public Schools. Excelled in fast-paced environments, ensuring customer satisfaction and safety with keen attention to detail and planning skills. Demonstrated quick learning ability and physical stamina, achieving high satisfaction ratings and positive learning outcomes.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
12.2022 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
- Safely and securely loaded items to prevent damage during transport.
- Checked product levels and recommended new purchases.
Paraprofessional
Alexandria City Public Schools
03.2021 - 02.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Monitored student safety during school outings, ensuring secure learning environment.
- Helped teacher prepare instructional material and displays.
Cashier
Slapfish
04.2021 - 08.2021
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Target
11.2020 - 12.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Wakefield High School
Arlington, VA06.2020
Skills
Quick Learner
Food safety awareness
Order Accuracy
Strong Work Ethic
Bilingual in Spanish & English
Customer Service
Planning and Organization
Customer Relations
Product Knowledge
Attention to Detail
Physical Stamina
Sales expertise
Timeline
Instacart Shopper
Instacart
12.2022 - Current
Cashier
Slapfish
04.2021 - 08.2021
Paraprofessional
Alexandria City Public Schools
03.2021 - 02.2023
Cashier
Target
11.2020 - 12.2020
High School Diploma -
Wakefield High School