Zion Howe
Summary
Diligent and reliable Information Systems Support Technician who has gained practical experience offering technical support in a K-12 educational institution setting. Demonstrated capability to troubleshoot various issues such as hardware, software, and connectivity problems in different locations within the school system, handling tasks like asset tracking, device deployment, and helpdesk tickets on IncidentIQ. Has the ability to work efficiently with other staff members and technicians to offer reliable technical support. Offers experience in excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Support Specialist
New Castle Community Schools
New Castle
06.2025 - Current
- Ensured proper recording of customer issues, troubleshooting processes, and resolutions in the help desk ticketing system to facilitate an effective record-keeping system, which in turn helped with effective follow-up.
- Provided technical support to the staff and students by efficiently identifying and fixing hardware and software issues.
- Maintained positive professional relationships with the staff members and managers to contribute to fostering cooperation in the workplace environment.
- Effectively managed help desk tickets among different technicians, thereby avoiding any kind of redundancy in the process.
- Managed emergency situations with respect to system downtime and data loss through prompt actions.
Cashier
Jacobs Family Orchard
New Castle
08.2022 - 10.2024
- Accurately processed customer transactions in a fast-paced orchard checkout setting to ensure that customers had a smooth experience while shopping at the store.
- Operated a cash register with a high level of accuracy and always balanced out my cash drawer at the end of my shifts.
- Kept the checkout area clean and organized while on the job to keep up the appearance of the store.
- Coordinated with other workers in the store to provide the best possible customer service experience for customers.
- Welcomed customers and assisted them with any questions that they might have had about the products or services in our store.
Education
Bachelor of Science -
Purdue University Fort Wayne
Fort Wayne, IN05-2029
Skills
- Help desk operations
- Technical troubleshooting
- Team collaboration
- Time management
- Reliability and punctuality
- Cash register operation
- Empathy and patience
Certification
- CompTIA Tech+
Timeline
Information Systems Support Specialist
New Castle Community Schools
06.2025 - Current
Cashier
Jacobs Family Orchard
08.2022 - 10.2024
Bachelor of Science -
Purdue University Fort Wayne