Zion Jenkins
Federal Way,WA
Summary
Dynamic retail professional with extensive experience in managing checkout processes and leading front-end teams to achieve operational excellence and elevate customer satisfaction. Strong communication and problem-solving skills facilitate adaptability in fast-paced environments, promoting effective team collaboration. Proven track record of delivering outstanding results enhances the overall shopping experience, while a commitment to exceptional service ensures customer needs are met with unmatched support. Proficient in leveraging customer service best practices and exploring innovative solutions to effectively address diverse challenges.
Overview
4
4
years of professional experience
Work History
Sales Associate
Coty US
02.2025 - 06.2025
- Engaged customers with a warm, confident approach to identify fragrance needs and present tailored recommendations
- Represented high-end fragrance brands with professionalism, ensuring a premium shopping experience
- Educated shoppers on scent profiles, product longevity, and usage tips to support informed purchase decisions
- Supported marketing efforts by executing seasonal promotions, sampling events, and visual merchandising setups
- Built and maintained repeat customer relationships through attentive service and follow-up communication
- Processed transactions accurately while promoting Macy’s loyalty programs and in-store credit options
- Monitored product levels, organized back stock, and communicated restock needs to management
Barista
Gravity Coffee Company
08.2023 - 01.2025
- Prepared and served a wide variety of espresso-based and blended beverages in a fast-paced, drive-thru-only environment
- Delivered exceptional customer service while managing high-volume order flow with speed and accuracy
- Handled cash, credit, and mobile transactions quickly and accurately using POS systems
- Maintained cleanliness and organization of the stand, ensuring compliance with health and safety standards
- Restocked supplies and inventory efficiently to ensure smooth operations during peak hours
- Memorized complex drink orders and customized beverages to meet individual customer preferences
- Worked collaboratively with team members to maintain high service standards and minimize wait times
Sales Associate
Coworx Staffing
11.2024 - 12.2024
- Provided personalized fragrance consultations to customers, recommending colognes based on individual preferences and lifestyle
- Demonstrated product knowledge across a wide range of designer and luxury fragrance brands
- Achieved and exceeded daily and weekly sales goals through effective upselling and cross-selling techniques
- Maintained an inviting and organized fragrance counter, ensuring testers and displays were clean and fully stocked
- Built customer loyalty by creating positive shopping experiences and promoting Macy’s rewards and credit programs
- Collaborated with team members and vendors during product launches, promotions, and special events
- Tracked inventory and reported stock needs to maintain optimal product availability
Cashier, Service Advocate
Target
06.2021 - 08.2023
- Delivered friendly, efficient, and personalized service to guests at checkout and guest services
- Operated POS systems to process cash, credit, and mobile transactions with accuracy and speed
- Resolved guest concerns and returns with professionalism, following Target’s policies and procedures
- Promoted Target Circle offers, RedCard sign-ups, and store promotions to enhance guest engagement
- Maintained a clean, organized, and welcoming front-end environment
- Collaborated with team members to ensure smooth store operations and meet daily service goals
- Adapted quickly to changing priorities, including assisting in other departments as needed
Education
High School Diploma -
Federal Way High School
Federal Way, WA06-2023
Bachelor of Arts - Public Health
University of Washington
Seattle, WA05-2027
Skills
- Upselling
- Promotional support
- Complex Problem-solving
- Point of sale operation
- Negotiation tactics
- Inventory control
- Professional demeanor
- Product recommendations
- Customer service
- Fraud detection
Timeline
Sales Associate
Coty US
02.2025 - 06.2025
Sales Associate
Coworx Staffing
11.2024 - 12.2024
Barista
Gravity Coffee Company
08.2023 - 01.2025
Cashier, Service Advocate
Target
06.2021 - 08.2023
High School Diploma -
Federal Way High School
Bachelor of Arts - Public Health
University of Washington
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