Zion Kent
Venus,TX
Summary
Recent graduate with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Total Wine & More
Cedar Hill, TX
09.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures and customer services.
Supervisor
Starbucks
Grand Prairie, TX
05.2018 - 04.2023
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Science - Psychology
Navarro College
Corsicana, TX05-2019
Bachelor of Science - INTERGRATIVE STUDIES
University of North Texas
Denton, TX07-2024
Skills
- Customer service excellence
- Complex Problem-Solving
- Time management skills
- Organizational skills
- Microsoft Office
- Resolutions Specialist Concerning Complaints
Certification
- TRAMUA INFORMED CARE- JULY 2024
Timeline
Cashier
Total Wine & More
09.2023 - Current
Supervisor
Starbucks
05.2018 - 04.2023
Associate of Science - Psychology
Navarro College
Bachelor of Science - INTERGRATIVE STUDIES
University of North Texas
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