Zion Pitts
Perrysburg,OH
Summary
Dedicated patient care professional with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Experienced in customer satisfaction by providing exceptional service and unmatched support. Known for strong focus on team collaboration and achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
ProMedica Bay Park Hospital
08.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported needs of [Number]+ residents under long-term care.
Customer Service Representative
Elle Ru Luxe Essentials
06.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer Coordinator
New Seasons PWC
01.2020 - 01.2021
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
High School Diploma -
Clay High School
Oregon, OH06-2023
Skills
- Vital signs monitoring
- Patient Observation
- ADL support
- Customer Service
- Critical Thinking
- Interpersonal communication skills
- Phone Etiquette
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
Timeline
Patient Care Technician
ProMedica Bay Park Hospital
08.2023 - Current
Customer Service Representative
Elle Ru Luxe Essentials
06.2021 - 06.2021
Volunteer Coordinator
New Seasons PWC
01.2020 - 01.2021
High School Diploma -
Clay High School
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