Zion Smith
Newark,NJ
Summary
Recent pharmacy technician graduate with a strong academic background, having completed a fifteen week course with an overall grade of a 90%. Eager to leverage my exceptional customer service, operational management, and training skills, as demonstrated in previous roles. Currently working on obtaining my Cpht license in October of 2025. Committed to making a positive impact in the pharmaceutical industry and providing top-notch care."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
04.2021 - 8 2025
- Managed inventory and correcting any pos system inaccuracy
- Trained new staff, improving efficiency
- Answered calls for both clients and landscaping firms
- Cash register & pos system management
- Resolved customer inquiries via phone and email, ensuring timely and effective communication.
Attendant
Englewood Recreation Center
06.2015 - 09.2020
- Supervised daily operations, ensuring safety and compliance with facility regulations.
- Developed and implemented engaging recreational programs for diverse community groups.
- Mentored new attendants, providing training on best practices and operational procedures.
- Streamlined scheduling processes to enhance staff efficiency and resource allocation.
- Processed financial transactions at the point of sale, maintaining high standards of accuracy and customer service.
- Managed inbound phone calls, ensuring client satisfaction.
Education
Pharmaceutical Sciences
Stepful Pharmacy Technician Course
Los Angeles, California07-2025
Skills
- Medication Management
- Pharmacy Operations
- Customer Service Excellence
- Inventory Control
- Prescription Verification
- Regulatory Compliance
- Data Entry Accuracy
- Patient Counseling
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
Home Depot
04.2021 - 8 2025
Attendant
Englewood Recreation Center
06.2015 - 09.2020
Pharmaceutical Sciences
Stepful Pharmacy Technician Course