Zion Turner
None
Columbia,Missouri
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart and McDonald's. Proven ability to enhance customer satisfaction through effective relationship building and accurate order fulfillment. Skilled in training and mentoring teams, ensuring high-quality service while managing multiple tasks efficiently. Committed to excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Walmart
08.2025 - 01.2026
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Mcdonald’s Crew Trainer
McDonald's
05.2022 - 05.2025
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
High School Diploma -
Battle High School
Columbia, MO05.2025
Skills
Customer service
Heavy lifting
Relationship building
Flexible schedule
Accurate money handling
Timeline
Personal Shopper
Walmart
08.2025 - 01.2026
Mcdonald’s Crew Trainer
McDonald's
05.2022 - 05.2025
High School Diploma -
Battle High School