Zion N Hogan
Dayton,OH
Summary
Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95% customer satisfaction rating.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Support
Blatchford US
Miamisburg, Ohio
09.2023 - 01.2026
- Process order purchases, manage information for warranty and return request, verify proper documentation is received. Partner with sales reps to assist with donations, provide tracking and confirmation for processed orders, and enter freight to be charged if applicable.
Billing Representative
Charter Communications
Kettering, Ohio
11.2022 - 09.2023
- Assist customers with billing inquiries, process subscription payments, assist customers with any questions or needs regarding their account and services remove cable and internet services. Provide excellent customer experience by being proactive and paying attention to the customers’ needs and offering help and recommendations.
Shipping and Receiving Clerk
Univar Solutions
Cincinnati, Ohio
06.2021 - 11.2022
- Pulled client orders and secure proper material and stage in docking area to be loaded on to trailer for delivery. Prepared orders with packing slip information containing any hazardous information and weight, prepped tickets for the billing department with proper shipping information. Preformed quality checks to ensure merchandise is in good condition, also performed blend tech duties, set up and operation of blend tanks, and operated rail cars for material handling.
Education
High School Diploma -
Wright State University
Dayton, OHSkills
- order processing
- warranty management
- billing inquiries
- customer account management
- quality assurance
- customer relations
35 years of Customer Service
25 years of Management experience
Proficient Computer Skills with current office system
Building and Maintaining Client Relations
Working in a team-oriented environment
Timeline
Customer Service Sales Support
Blatchford US
09.2023 - 01.2026
Billing Representative
Charter Communications
11.2022 - 09.2023
Shipping and Receiving Clerk
Univar Solutions
06.2021 - 11.2022
High School Diploma -
Wright State University