Zipplorah Hicks
Jacksonville,USA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Disease Intervention Specialist
Florida Department of Health
Jacksonville, Florida
04.2024 - Current
- Conduct Rapid HIV Testing and pretest and posttest counseling, education on HIV/STI's and treatment processes.
- Discuss and maintain confidential records and track daily logs on the STARS/HMS platform.
- Work with providers, Ryan White, and nurses to help provide STI care and other services.
- Conduct partner interviews on clients with STI's and complete contact investigation for partner and referral services with exposures of infections.
- Conduct field and online investigations and home visits for individuals including pregnant mothers with HIV/Syphilis infections, including congenital cases, and assist with treatment.
Adult Mental Health Targeted Case Manager
Community Rehabilitation Center
Jacksonville, Florida
09.2023 - 04.2024
- Complete a social assessment on each enrolled client.
- Develop an individual service plan based on identified needs from the assessment.
- Coordinate delivery of services, monitor progress, advocate for the client, and link to services.
- Assist clients in applying for services for Medicaid, Medicare, Food Stamps, Social Security Disability, and VA Assistance.
- Adhere to Medicaid and agency requirements in the delivery of case management services.
- Maintain company standards and produce service units required by the agency.
Adult Mental Health Targeted Case Manager
Right Path Behavioral Health
Jacksonville, Florida
04.2022 - 09.2023
- Assess, coordinate, and monitor clients and develop a service plan to stabilize client barriers.
- Ensure quality assurance, confidentiality, policy compliance, and Medicaid standards.
- Conduct monthly visits with each client having met 32 billable hours weekly.
- Document reports and progress for client treatment plans based on service plan goals.
- Arrange and render discharge services/treatment, crises intervention, housing, educational, medical, legal, and social services, and resources for client's caseload.
- Assist clients with SSI/SSDI Process to establish Social Security Disability Income.
Case Manager - Rapid Re-Housing
Family Promise of Jacksonville
Jacksonville, Florida
09.2021 - 04.2022
- Provide field-based services to individuals enrolled in the Rapid Re-Housing Program.
- Responsible for effectively managing a caseload of up to 20 individuals.
- Provide referrals to clients for substance abuse treatment, mental health services, and more.
- Advocate for clients to help secure long term housing under the fair housing act.
- Ensure participants have Individualized Service Plans helping achieve self-sufficiency.
- Participate in Case Review meetings; participate in case management, staff and agency meetings and trainings.
Victim Advocate - Rapid Re-Housing
Hubbard House
Jacksonville, Florida
10.2020 - 09.2021
- Work with the Hubbard house team following Continuum of Care (CoC) Rapid Rehousing program, and coordinate victim advocacy for continuum of services.
- Build rapport and create a stability action plan to meet goals for housing, medical, mental health, legal assistance, job placement, and other services.
- Provide crisis intervention, emotional support, resources and advocacy to survivors.
- Refer survivors to empowerment workshops; and provide resources to survivors for employment and job training opportunities.
Child Protective Investigator
The Florida Department of Children and Families
Jacksonville, Florida
10.2019 - 10.2020
- Review reports and screen calls of an alleged case of abuse or neglect and log case details.
- Investigate and interview children, parents, other relatives, and medical providers for abuse.
- Collect evidence such as medical reports, arrest records, and court filings.
- Generate case reports, plan, and coordinate services to help children and their families.
- Fill out paperwork for investigations and the resulting actions that were taken.
- Testify in court and present evidence and investigative documents.
- Help relocate victims to safe homes or institutions, perform follow-up investigations, and conduct abuse risk and safety assessments.
- Report neglect, abuse, and abandonment to law enforcement and create a safety plan.
Senior Human Services Program Analyst/Linkage to Care Specialist
Florida Department of Health
Jacksonville, Florida
05.2018 - 10.2019
- Proficient in HIV/STI medical/prevention for addiction, homelessness, and sexual health.
- Provide Early Intervention, Outreach Services, Rapid HIV testing, and pre and posttesting.
- Complete HIV 1628, other HIV forms for testing, and refer to Ryan White and ADAP services.
- Provide STI education, resources for food, shelter, payment assistance, and other services.
- Assist people of unknown HIV diagnosis and those lost care to engage/re-engage services.
- Enter client encounters and collateral contacts into HMS, CareWare, and PRISM Systems.
- Conduct home visits if clients are unable to be found to engage them in HIV care.
Senior Human Services Program Analyst/Disease Intervention Specialist
Florida Department of Health
Jacksonville, Florida
10.2017 - 05.2018
- Conduct Rapid HIV Testing and pre and posttest HIV counseling and explain treatment care.
- Educate clients on HIV and sexually transmitted infections (STI's).
- Complete HIV 1628 testing forms and triage all clients for STI testing and treatment.
- Discuss and maintain all confidential client records and track in the HMS/PRISM system.
- Conduct home visits, interviews with clients with STI's and locate contacts for exposures.
- Work with providers and nurses to verify STI services, labs, treatment, and care.
Children's Targeted Case Manager
Right Path Behavior Health
Jacksonville, FL
04.2015 - 10.2017
- Coordinated services for clients and provided resources and referrals, including transportation
and escort. - Monitored cases by verifying client attendance, also observed and evaluated treatments and responses.
- Intervened in crises and provided personal support and conducted follow-ups regarding client
progress. - Assured adequate and complete documentation of services plans, progress notes, billing, and
all other required documentation for assigned persons served.
Community Outreach Professional/Admin Assistant
River Region Human Services
Jacksonville, FL
07.2012 - 04.2015
- Worked with a team of professionals that facilitate HIV testing, counseling, educational
classes and referral services to at-risk and high-risk individuals. - Communicate test results with the client while complying with Health Insurance Portability and
Accountability Act standards, confidentiality, and disclosure laws. - Organize and maintain files, records, manuals, handbooks, and other related materials.
Education
Bachelors of Arts - Sociology, Psychology
Ashford University
Clinton, Iowa02-2013
Associate of Science - Computer Aided Drafting and Design
ITT Technical Institute
Jacksonville, Florida06-2008
High School Diploma -
Timmonsville High School
Timmonsville, South Carolina05-2003
Skills
- Proficient in Microsoft Office Suite, Outlook, Word, PowerPoint, and Intermediate in Excel
- Excellent communication skills, Interpersonal skills, Documentation skills, and Writing skills
- Good time management, Good conflict resolution skills, Able to adapt and work under pressure
Certification
- Domestic Violence Core Certification
- Targeted Case Management Certification
- Cardio-Pulmonary Resuscitation and First Aid
- North Florida Medical Institute - Phlebotomy/Venipuncture
- 500/501 Human Immunodeficiency Virus Testing and Counseling
- Certified Behavioral Health Case Manager - #CBHCM.0105965-P
- Passport to Partner Services / DISTA disease intervention certification.
Timeline
Disease Intervention Specialist
Florida Department of Health
04.2024 - Current
Adult Mental Health Targeted Case Manager
Community Rehabilitation Center
09.2023 - 04.2024
Adult Mental Health Targeted Case Manager
Right Path Behavioral Health
04.2022 - 09.2023
Case Manager - Rapid Re-Housing
Family Promise of Jacksonville
09.2021 - 04.2022
Victim Advocate - Rapid Re-Housing
Hubbard House
10.2020 - 09.2021
Child Protective Investigator
The Florida Department of Children and Families
10.2019 - 10.2020
Senior Human Services Program Analyst/Linkage to Care Specialist
Florida Department of Health
05.2018 - 10.2019
Senior Human Services Program Analyst/Disease Intervention Specialist
Florida Department of Health
10.2017 - 05.2018
Children's Targeted Case Manager
Right Path Behavior Health
04.2015 - 10.2017
Community Outreach Professional/Admin Assistant
River Region Human Services
07.2012 - 04.2015
Bachelors of Arts - Sociology, Psychology
Ashford University
Associate of Science - Computer Aided Drafting and Design
ITT Technical Institute
High School Diploma -
Timmonsville High School