Zipporah Nelson
Sandy Springs,GA
Summary
An articulate and engaging client relationship management expert with over 8 years of experience maintaining the highest level of customer service by growing and retaining customer loyalty.
Overview
9
9
years of professional experience
Work History
Rural Carrier Associate
Toneee LLC
Atlanta, GA
09.2025 - Current
- Managed key client accounts to ensure satisfaction and retention.
- Developed strategic plans to enhance account performance and growth.
- Implemented process improvements to streamline account management workflows.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
Payroll Coordinator
TK Elevator
Marietta, GA
01.2025 - 09.2025
- Ensure compliance with federal and state payroll regulations.
- Analyzed employee time records to determine eligibility for overtime pay according to company policies.
- Resolve payroll discrepancies through effective communication with staff.
- Calculated overtime, vacation sick hours, and other categories of time.
Lockbox Operations Specialist
Wells Fargo
Atlanta, GA
06.2022 - 01.2025
- Manually extracts, collates, and verifies data on customer deposits and their accompanying documents to be processed according to contractual agreement with client.
- Follows strict and time-sensitive deadlines, ensuring all customer payments are accounted for on the date of receipt.
- Met productivity goals by adhering to operating standards.
Rural Carrier Associate
USPS
Alpharetta, GA
10.2021 - 06.2022
- Responsible for the safe and efficient collection and delivery of U.S Mail.
- Sorted and prepared mail for designated delivery routes.
- Collected fees for cash-on-delivery and postage due mail.
- Obtained signatures for registered, certified, and insured envelopes and parcels.
- Followed strict package safety standards to protect customers and team members.
Wellness Ambassador/ Web Fulfillment
Nordstroms
Dunwoody, GA
03.2020 - 10.2021
- Cultivated strong relationships with internal staff and customers.
- Posted useful, creative and timely content on stores social media account.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Previously employed 2014-2016 at Walnut Creek, CA location in Womens sales/Fine jewelry, and also Kids Shoes.
Sales Associate
Macys Department Store
Dunwoody, GA
05.2018 - 02.2020
- Introduced customers to Macy’s newest narrative-driven retail concept, propelling the customer experience through curated product displays.
- Hosts weekly STORY events, partnering with brands such as MAC and Levi Co.
- Curated the ultimate shopping experience, featuring 70+ small businesses and their products.
- Reorganized sales floor and changes product layout to optimize customer flow and improve product visibility.
- Processes merchandise shipments and oversees back of house inventory organization, reducing weekly inventory times and allowing for streamlined distribution of online orders.
Gate Service Agent
Virgin America/Alaska Airlines
San Francisco, CA
04.2017 - 04.2018
- Responsible for assisting international and domestic travelers with ticketing, check-in, standby accommodations, and boarding flights in a top 10 busiest US airport.
- Analyzed and prepared flights by arranging seat assignments and baggage load, coordinating special meals, and seat upgrade assistance.
- Structured boarding checklists and confirmed cabin security, ensuring gate duty compliance prior to each flight.
Education
Bachelor of Arts - Fashion Management
The Art Institute of Atlanta
Associate of Arts - Business
Georgia Perimeter College
Skills
- Microsoft office
- Customer Care Management
- Visual Marketing
- Recruiting
- Project Management
- Inventory Coordination
- Strategic planning
- Customer relationship management
Timeline
Rural Carrier Associate
Toneee LLC
09.2025 - Current
Payroll Coordinator
TK Elevator
01.2025 - 09.2025
Lockbox Operations Specialist
Wells Fargo
06.2022 - 01.2025
Rural Carrier Associate
USPS
10.2021 - 06.2022
Wellness Ambassador/ Web Fulfillment
Nordstroms
03.2020 - 10.2021
Sales Associate
Macys Department Store
05.2018 - 02.2020
Gate Service Agent
Virgin America/Alaska Airlines
04.2017 - 04.2018
Bachelor of Arts - Fashion Management
The Art Institute of Atlanta
Associate of Arts - Business
Georgia Perimeter College