Zipporha Gallion
Greenville,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Express
01.2020 - Current
- Assisting customers with managing bank accounts, Assisting with wire transfers and ACH transfers, Providing the balances on the account, Assisting with online and phone applications, Assisting with online accounts and answering banking questions, Assisting with linking and delinking external accounts, Working Hand Hand with the fraud department and credit card department
Fraud Specialist
Concentrix, (Visa Fraud)
11.2019 - 01.2021
- Review borrower and co-borrower documentation utilizing third party verification tools in order to confirm identity and enrollment, Reduce the risk of fraud through detail authentication on cardholder identity and incoming credit/debit authorizations for potential fraud, Review, detect, and stop suspicious ACH transactions and customer activity using proprietary technology and risk management processes, Performed customer service surveys, Provided policy and service information, Assisted customers with a warm and professional attitude, Responded to claim inquiries, Resolved customer information and complaints, Managed customer accounts, Greeted customers, Resolved customer issues, Worked in the inbound call center, Assisted customers via live chat, Responded to inquiries and issues, Fraud Department
Customer Service Representative
T-Mobile | MobileOne LLC
08.2018 - 01.2020
- Providing introductory information to new customers, Ensuring that customers are satisfied with products or services, Following up with clients or customers to check that they're still satisfied with any purchases, Letting customers or clients know about additional products or services, Determining the quickest, most effective ways to answer a client's or customer's questions, Escalating queries and concerns, Troubleshooting common issues with a product or service, Working with a team of CSRs and other departments to find appropriate solutions
Customer Service Representative
Sykes
09.2013 - 11.2018
- Managed customer accounts, Greeted customers, Conducted customer service surveys, Handled reservations, Resolved customer issues, Booked appointments for clients, Worked in the inbound call center, Created call center scripts, Assisted customers via live chat, Collected and documented orders, Responded to inquiries and issues, Responsible for troubleshooting applications
Education
Bachelor's degree - Communications
Delta State University
09.2013
Associate's degree - Mass Communications
Mississippi Delta Community College
05.2011
High School Diploma -
Greenville Weston High School
05.2008
Skills
- Customer service
- Computer Skills
- Medication Administration
- Curriculum Development
- Teaching
- Tutoring
- Sales
- Typing
- Windows
- Mac OS
- Recruiting
- Customer support
- Medical office experience
- Documentation review
- Upselling
- HIPAA
- Microsoft Excel
- Microsoft Word
- Medical Records
- EMR Systems
- Medical Terminology
- Negotiation
- Microsoft Powerpoint
- Microsoft Office
- Database
- SharePoint
- Dispatching
- Live chat
- Property management
- PCI
- ICD-10
- Employee Orientation
Certification
- CPR
- Certified Nursing Assistant (CNA)
- First Aid Certification
- State Tested Nursing Assistant
- BLS Certification
Additional Information
Multi-tasking, Flexibility, Telephone skills, Customer service, Time management, Organization, Attention to detail, Scheduling, Word processing, Professionalism, Quality focus
Assessments
Customer service, Proficient, 04/01/21
Personal Information
Title: Customer Service Agent II
Timeline
Customer Service Representative
American Express
01.2020 - Current
Fraud Specialist
Concentrix, (Visa Fraud)
11.2019 - 01.2021
Customer Service Representative
T-Mobile | MobileOne LLC
08.2018 - 01.2020
Customer Service Representative
Sykes
09.2013 - 11.2018
Bachelor's degree - Communications
Delta State University
Associate's degree - Mass Communications
Mississippi Delta Community College
High School Diploma -
Greenville Weston High School
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