Zita Henton
Richardson,TX
Summary
Perceptive Life Skills Instructor ,with a Information Systems background ,and years of experience helping clients to improve lives through goal setting and action planning. Effective communicator, active listening skills to build trust and rapport. Caring with focus on supporting clients in self-realization. Dedicated, engaging and outgoing with strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Administrative Service Coordinator
Sprouts Farmers Market Inc.
Plano, TX
09.2023 - Current
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Greeted visitors upon arrival at the office, and directed them accordingly.
- Delegated work to staff, setting priorities.
- Reviewed employees' work to check adherence to quality standards, and proper procedures.
- Assisted with the onboarding of new employees by providing information packets and training materials.
- I answered phone calls, provided information, and connected callers to appropriate personnel.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
Life Skills Program Facilitator/Case Manager
Corecivic Inc.
Dallas, Texas
01.2021 - 09.2023
- Promoted the development of positive social skills by modeling appropriate behavior.
- Helped clients to build and recognize strengths, and self-worth.
- Conducted life skills evaluations and set client goals based on abilities.
- Conduct AA/NA, Cognitive, and Life Skills classes.
- Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
- Developed and implemented classroom lessons to teach diverse learning levels.
- Taught clients about job search techniques and interview skills.
- Supervised developmentally delayed adults in the use of assistive technologies within the classroom environment to help them maximize the benefits from such equipment.
Instructional Aide
Life School
Dallas, TX
08.2016 - 01.2021
- Promoted development of positive social skills by modeling appropriate behavior.
- Helped students to build and recognize strengths and self-worth.
- Developed and implemented classroom lessons to teach diverse learning levels.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
Technical Support Trainer
TEK Systems Global Services
Irving, TX
11.2013 - 05.2016
- Instructed new team members on the correct procedures for operations.
- Up to date on the requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes, and boost results.
- Delivered group and individual needs-based training to personnel.
- Provided constructive feedback and one-on-one coaching to employees.
Education
Information Technology
Grambling State University
Grambling, LA05.1993
High School Diploma -
David Carter Highschool
Dallas, TX06.1989
Skills
- Service Providers Liaising
- Individual and Community Advocacy
- Community Outreach
- Attention to Detail
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Multitasking and Prioritization
- Verbal and written communication
- Bookkeeping
- Team collaboration
- Office inventory management
- Employee training/onboarding
Timeline
Administrative Service Coordinator
Sprouts Farmers Market Inc.
09.2023 - Current
Life Skills Program Facilitator/Case Manager
Corecivic Inc.
01.2021 - 09.2023
Instructional Aide
Life School
08.2016 - 01.2021
Technical Support Trainer
TEK Systems Global Services
11.2013 - 05.2016
Information Technology
Grambling State University
High School Diploma -
David Carter Highschool