Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Zitlali Martinez

Vernon Hills,IL

Summary

Demonstrated knowledge of customer relations, employee training and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members.

Overview

4
4
years of professional experience

Work History

Barista Trainer

Starbucks
Vernon Hills, IL
10.2021 - Current
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
  • Developed customer service policies and procedures to ensure a consistent and positive experience.

Assistant Manager

Panda Express Restaurant Group
Vernon Hills, IL
06.2020 - 11.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.

Education

High School Diploma -

Vernon Hills High School
Vernon Hills, IL
05-2022

Skills

  • Training Background
  • Employee Development
  • Exceptional Customer Service
  • Customer Service
  • Adaptive And Creative
  • Leadership Experience
  • Conversant In Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Barista Trainer

Starbucks
10.2021 - Current

Assistant Manager

Panda Express Restaurant Group
06.2020 - 11.2021

High School Diploma -

Vernon Hills High School

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Zitlali Martinez