Zitlalli Rodriguez
Huntington Beach,CA
Summary
Dynamic and bilingual professional with a proven track record at Walt Disney Parks and Resorts, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and driving sales through effective teamwork and collaboration. Adept at multitasking in fast-paced environments while maintaining a friendly, positive attitude.
Overview
8
8
years of professional experience
Work History
Culinary Personnel
Walt Disney Parks and Resorts
Anaheim, CA
03.2022 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Bra Fit Expert
Victoria's Secret & PINK
Westminster, CA
10.2018 - 10.2022
- Provided personalized bra fitting consultations to enhance customer satisfaction
- Trained new staff on bra fitting techniques
- Inspired customers on opening membership credit cards
- Increased sales revenue through effective product recommendations and cross-selling of coordinating items.
Head Cashier
Home Depot
Huntington Beach, CA
01.2018 - 08.2019
- Trained and mentored new cashiers on customer service best practices and register operations.
- Managed cash handling procedures, ensuring compliance with company policies and security protocols.
- Resolved customer inquiries and complaints effectively
- Helped customers complete purchases, locate items, and join membership credit card
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Associate of Arts -
Golden West College
Huntington Beach, CASkills
- Customer service
- Teamwork and collaboration
Bilingual
- Friendly, positive attitude
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Culinary Personnel
Walt Disney Parks and Resorts
03.2022 - Current
Bra Fit Expert
Victoria's Secret & PINK
10.2018 - 10.2022
Head Cashier
Home Depot
01.2018 - 08.2019
Associate of Arts -
Golden West College