Zitlaly Gonzalez
Orlando,FL
Summary
Accomplished team leader skilled in employee training and development, with a strong focus on customer-centric thinking. Adept at creating a supportive team atmosphere and effectively addressing customer needs to enhance overall service quality.
Overview
2
2
Languages
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Prepared Foods Supervisor
Whole Foods Market Inc
Orlando, FL
03.2026 - Current
- Supervises and delegates tasks to Prepared Foods Team Members.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Works with Prepared Foods Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Assists in training of new Team Members, utilizing learning checklists and training materials.
- Sets and achieves the highest standards of retail execution.
- Keeps all cases and shelves clean, well-stocked and properly rotated.
- Opens and closes department according to established procedures.
- Ensures all necessary breaks are given.
- Communicates team concerns to the Team Leader and Associate Team Leader.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.
Prepared foods team trainer
Whole Foods Market Inc
Orlando, FL
03.2025 - 03.2026
- Ensures new and ongoing store and team training programs are successfully delivered and completed.
- Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
- Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
- Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
- Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
- Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
- Works within training deadlines and goals.
- Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
- Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
- Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
- Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
- Attends Team Trainer meetings, as scheduled.
- Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems.
Prepared Foods Team Member
Whole Foods Market Inc
Orlando, Florida
09.2018 - 03.2025
- Cuts, prepares, and serves a variety of hot and cold foods, including meats, cheeses, sandwiches, burritos, wraps, salad, and pizza.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Stocks hot and cold cases and displays with prepared foods from kitchen, walk-in preparation, and refrigerators.
- Checks in-stock product dates to ensure freshness and rotates when necessary.
- Assists Team Leader in organizing and displaying volume and seasonal items.
- Samples products to customers.
- Completes spoilage, sampling, temperature, and sweep worksheets as required.
- Assists with periodic inventory checks.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Bails and consolidates recyclables.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL 08.2025 - 08.2026
Ocoee High School
Ocoee, FLSkills
- Employee training
- Customer service
- Customer focus
- Cross functional collaboration
- Team building
- Bilingual (English and Spanish)
- Email correspondence
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Prepared Foods Supervisor
Whole Foods Market Inc
03.2026 - Current
Associate of Arts - Psychology
Valencia College
08.2025 - 08.2026
Prepared foods team trainer
Whole Foods Market Inc
03.2025 - 03.2026
Prepared Foods Team Member
Whole Foods Market Inc
09.2018 - 03.2025
Ocoee High School