Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ziyad Alsuweee

Ziyad Alsuweee

Zawiyah

Summary

Results-oriented Desktop Support Engineer with 10+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory and

Maintenance of electronic devices and electrical circuits

Overview

8
8
years of professional experience
1
1
Certification

Work History

Electronic Maintenance Technician

Alhana Groups
02.2019 - 08.2023

. Maintenance of electronic devices

. Desktop & Laptop Maintenance

. Maintenance of communication equipment bridges 5GHz

. Maintenance of electrical circuits

. Maintenance of home game consoles

. Printer Maintenance

Desktop Support Engineer

Sharara Oil Services
01.2018 - 01.2019
  • Configured hardware, devices, and software to set up work stations for employees.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Maintenance and support of the company's sales system

Senior Desktop Support Engineer

Elgaradi_GROUP
03.2015 - 12.2016
  • Configured hardware, devices, and software to set up work stations for employees.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Provided expert-level assistance with network troubleshooting, maintaining optimal connectivity across the organization.
  • Enhanced system performance by implementing desktop support solutions and resolving technical issues.

Education

Higher Diploma - Systems Programming & Analysis

March 10 Higher Institute
Tripoli-Libya
10.2023

Higher Diploma - Mechanical Engineering

Institute of Inclusive Professions
Surman-Libya
12.2016

Skills

  • Remote Desktop Management
  • Data Backup and Recovery
  • Network configuration
  • Hardware Installation
  • Application support
  • Server maintenance
  • Mobile Device Management
  • System Administration
  • Operating System Expertise
  • Technical support expertise
  • Software Installation
  • Hardware diagnostics
  • Remote Diagnostics
  • Technical Support
  • Windows Operating System
  • Mac OS Operating System
  • Debugging
  • Linux Environment
  • Teamwork and Collaboration
  • Problem-Solving
  • Microsoft Windows and Office
  • Desktop support
  • Hardware and Software Repair
  • Computer Diagnostics
  • Software Upgrades
  • Device Installation
  • System Maintenance
  • Hardware and Software Configuration
  • Equipment Repair
  • Hardware upgrades
  • Data Recovery
  • Laptop Servicing
  • Computer System Diagnostics Software
  • Database Management
  • Maintenance of electronic devices
  • Printer Maintenance

Certification

IC3 Digital Literacy Certification Certiport

January 25, 2014

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Electronic Maintenance Technician

Alhana Groups
02.2019 - 08.2023

Desktop Support Engineer

Sharara Oil Services
01.2018 - 01.2019

Senior Desktop Support Engineer

Elgaradi_GROUP
03.2015 - 12.2016

Higher Diploma - Systems Programming & Analysis

March 10 Higher Institute

Higher Diploma - Mechanical Engineering

Institute of Inclusive Professions
Ziyad Alsuweee