Jayden Tran-Williams
boyds,MD
Summary
Motivated cybersecurity student with hands-on experience in Linux, networking, and IT fundamentals. Holds Security+, Network+, and AWS Cloud certifications. Developed technical expertise and problem-solving skills in fast-paced support environment. Adaptable and prepared to transition into new field while leveraging strong communication and analytical abilities. Committed to delivering effective solutions and enhancing user experiences in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Technician
Best Buy
Germantown, MD
05.2022 - 09.2024
- Assisted users with troubleshooting software and hardware issues to ensure optimal system performance.
- Provided technical support via phone, email, and chat for various operating systems and applications.
- Documented user interactions and resolutions in ticketing system for future reference and analysis.
- Learned to configure network settings and perform basic installations of software applications.
- Maintained knowledge of industry trends to provide informed support and recommendations to users.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Education
Bachelor's Degree - Cybersecurity
University of Maryland, Baltimore County (UMBC)
01.2027
Associate of Science - Cybersecurity
Montgomery College
Rockville, MD05-2025
Skills
- Software installation
- Network connectivity
- Customer support
- Remote desktop management
- End-user training
- Application support
- Mobile device support
- Hardware configuration
- Incident management
- Wireless networking
- Data backup and recovery
- Patch management
- Remote support
- Desktop support
Certification
- AWS Academy Cloud Foundations
- CompTIA Security+
- CompTIA Network+
Leadership & Involvement
- Member, CompTIA Club Participated in events, workshops, and study sessions.
- Cybersecurity Labs Active on TryHackMe, Hack The Box for offensive and defensive practice.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Technical Support Technician
Best Buy
05.2022 - 09.2024
Bachelor's Degree - Cybersecurity
University of Maryland, Baltimore County (UMBC)
Associate of Science - Cybersecurity
Montgomery College