Summary
Overview
Work History
Education
Skills
Timeline
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Ziyad Tooles

Cincinnati,OH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Shoe Carnival
06.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Program Eligibility Specialist

TEEMA
11.2021 - 05.2022
  • Advised clients on steps to take in order to maintain or regain program eligibility, fostering long-term success and benefits for those served.
  • Contributed to program success by identifying areas for improvement in the application process and recommending solutions accordingly.
  • Assisted in the development of training materials for new Program Eligibility Specialists, contributing to a stronger workforce.
  • Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.

State Farm Brand Ambassador

A Plus Staffing
05.2019 - 12.2021
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Agent Support Specialist

RDI Corporation
07.2021 - 11.2021
  • Collaborated with team members to resolve complex issues, improving overall service quality.
  • Resolved escalated issues, maintaining high level of customer satisfaction and retention.
  • Updated internal knowledge base with relevant information to enhance team efficiency in resolving inquiries.

Freight Team Associate

Home Depot
03.2020 - 10.2020
  • Reduced order processing times through accurate inventory management and product placement.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for following day's operation.

Education

No Degree - Music Education

Miami University
Oxford, OH

High School Diploma -

School For The Creative And Performing Arts
Cincinnati, OH
05.2018

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Operations Management
  • Compliance Understanding
  • Strategic Planning

Timeline

Assistant Manager

Shoe Carnival
06.2022 - Current

Program Eligibility Specialist

TEEMA
11.2021 - 05.2022

Agent Support Specialist

RDI Corporation
07.2021 - 11.2021

Freight Team Associate

Home Depot
03.2020 - 10.2020

State Farm Brand Ambassador

A Plus Staffing
05.2019 - 12.2021

No Degree - Music Education

Miami University

High School Diploma -

School For The Creative And Performing Arts

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Ziyad Tooles