ZIYAH DICKERSON
Clinton,MD
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
14
14
years of professional experience
Work History
Receptionist
Visions Hair Studio
07.2010 - Current
- Oversaw supply management through restock efforts and order placements.
- Upheld cleanliness standards in the reception area to project a professional atmosphere.
- Directed business correspondence to appropriate department.
- Welcomed customers warmly and assisted with inquiries.
- Handled queries from clients, vendors, and general public via phone.
- Maintained precise records of every incoming and outgoing call.
Receptionist
ABC Transportation
10.2012 - 01.2014
- Handled incoming telephone calls and greeted visitors promptly.
- Coordinate ordering and requisition processes for supplies.
- Kept reception area clean and neat to give visitors a positive impression of the company
- Facilitated client correspondence using various methods of contact.
- Organized sessions between clients and office staff.
- Performed copying, faxing, and file management tasks.
Education
Associate of Arts - Business Administration
College of Southern Maryland
La Plata, MD01.2019
High School Diploma -
Gwynn Park High School
Brandywine, MD01.2014
Skills
- Effective Verbal Communication
- Effective Phone Communication
- Detail-Oriented Accuracy
- Resilient Performance in High-Stress Environments
- Service Excellence Orientation
- Social Media Expertise
- Client Appointment Coordination
- Effective Team Engagement
- Adaptable Approach
- Positive Attitude
Timeline
Receptionist
ABC Transportation
10.2012 - 01.2014
Receptionist
Visions Hair Studio
07.2010 - Current
High School Diploma -
Gwynn Park High School
Associate of Arts - Business Administration
College of Southern Maryland
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