ZKARI THOMAS
Phoenix,AZ
Summary
Demonstrative Client Support Specialist known for successfully handling tasks in high-volume settings. Promoting exceptional analytical skills and adaptability skills. Great attention to detail and commitment to satisfactory customer service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wawanesa General Insurance
Phoenix, AZ
12.2023 - Current
- Analyze customer needs and provide customized advice on selecting suitable car insurance plans.
- Collaborate with underwriting and claims teams to streamline customer service procedures.
- Provide customers detailed information concerning their policies needs including coverage options, limits, and exclusions.
- Answering general questions regarding the clients claims, car insurance terms and conditions.
Customer Service Representative
Fiserv
Chandler, AZ
01.2022 - 09.2023
- Transferring funds between accounts.
- Identified customers financial needs, goals and objectives.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Experience in assisting customer with issues with online banking.
Customer Service Representative/Sales Representative
Consumer Cellular
Tempe, AZ
01.2019 - 09.2022
- Contact potential customers via telephone to promote the companies products and services.
- Make the agreed number of weekly sales to existing & potential customers.
- Assisted customers with troubleshooting data connection issues related to their cell phones.
- Helping customer resolve issues regarding technical problems by guiding them through diagnostic steps to identify and fix issues with their device and software.
Client Support Representative
DoorDash
Tempe, AZ
09.2020 - 01.2022
- Handled complex issues that had been escalated from frontline customer support team regarding delivery logistics, payments and account related concerns.
- Supporting and managing escalations.
- Analyze dasher issues using root and cause effect.
- Use problem solving skills to resolve any issues that arise.
- Have knowledge on company products and services.
Sales Representative
Grainger
Tempe, AZ
04.2018 - 01.2022
- Developed customized sales techniques.
- Successfully sell and upsell services and products.
- Served as an integral member of a team that delivered a single-year sales increase of 25 %, Benchmarking revenues in 2018.
- Answered customer questions regarding products, prices and availability.
- Maintained working knowledge of all company products and services.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2016
Skills
- Empathy and patience
- Solutions Oriented professional
- Microsoft suite proficient
- Attention to detail
- Ability to multi-task
- Strong computer and typing skills (40 wpm)
- Problem solving skills
Timeline
Customer Service Representative
Wawanesa General Insurance
12.2023 - Current
Customer Service Representative
Fiserv
01.2022 - 09.2023
Client Support Representative
DoorDash
09.2020 - 01.2022
Customer Service Representative/Sales Representative
Consumer Cellular
01.2019 - 09.2022
Sales Representative
Grainger
04.2018 - 01.2022
High School Diploma -
Mountain Pointe High School
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