Summary
Overview
Work History
Education
Skills
Timeline
Generic

Z'Mya Jackson

Lehigh Acres

Summary

Driven to excel, I leveraged problem-solving and customer service skills at Suncoast Credit Union, enhancing member experiences through effective cross-departmental collaboration. As a Shift Manager at RaceTrac, I led team training, fostering a culture of open communication and positive work environment, demonstrating exceptional multitasking and organizational abilities.

Overview

6
6
years of professional experience

Work History

Member Advocate

Suncoast Credit Union
05.2021 - Current
  • Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.

Shift Manager/Lead Guest Service Associate

RaceTrac
04.2018 - 03.2021
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL

High School Diploma -

Lehigh Senior High School
Lehigh Acres, FL
05.2019

Skills

  • Problem-Solving
  • Assertiveness
  • Cross-cultural communication
  • Customer Service
  • Multitasking and Organization
  • Money Handling
  • Phone and Email Etiquette
  • Time Management

Timeline

Member Advocate

Suncoast Credit Union
05.2021 - Current

Shift Manager/Lead Guest Service Associate

RaceTrac
04.2018 - 03.2021

Associate of Arts -

Florida SouthWestern State College

High School Diploma -

Lehigh Senior High School

Similar Profiles

CREATE PROFILE
Z'Mya Jackson