Results-driven Business Development Consultant with over 6 years of experience driving strategic growth and achieving significant sales increases, including a 35% boost through innovative initiatives. Certified Scrum Master and Green Belt Six Sigma, demonstrating a strong ability to optimize processes and enhance operational efficiency. Proven leadership in guiding cross-functional teams to reduce project delivery times by three weeks while improving customer satisfaction scores by 20%. Skilled in utilizing data analysis tools such as Salesforce and Power BI to inform strategic decisions and create impactful presentations for quarterly business reviews and digital product launches, consistently aligning client solutions with key business objectives.
Open To Work
Hi, I’m
Zneita Davis
Chicago
Summary
Overview
10
years of professional experience
2
Certification
Work History
Caterpillar
Business Development Consultant (CAT Digital) – Contractor
07.2022 - 12.2024
Job overview
- Directed end-to-end project lifecycles, ensuring all timelines and budgets were precisely managed to guarantee successful project delivery
- Developed presentations for Quarterly Business Reviews (QBR) for 25+ onboarding dealerships, utilizing data analytics and market research to identify key performance metrics and increase revenue
- Crafted dashboards and comprehensive reports utilizing Salesforce and Power BI to quantify Customer Service Key Performance Indicators (CS KPIs)
- Boosted dealer satisfaction scores by 20% through strategic dashboard utilization and engagement
- Served as the primary point of contact for all dealers, stakeholders, and account executives, communicating program status, updates, and key milestones for transparency and effectively managing expectations
- Engaged in agile sprints and supported digital product launches from go-live to hyper-care, including User Acceptance Testing (UAT), to improve product stability and user experience
Blue Cross Blue Shield of Illinois
Sr. Reporting Analyst – Contractor
11.2021 - 07.2022
Job overview
- Interpreted contractual language to identify, implement, and tailor contract rates within pricing and reconciliation platforms, evaluating contracts up to ten million, with sound decision-making
- Investigated, evaluated, and resolved disparities within claim reimbursements and discount parameters, culminating in creating and validating comprehensive monthly reports
- Revitalized contract management by implementing new processes that increased compliance accuracy by 15% and systematically resolved discrepancies
- Engineered a modern approach to automate a pivot table reporting system, creating the visibility of aging accounts and consistent tracking for 4 team members to save an estimated 3 hours weekly
- Managed contract administration, from record-keeping to database curation
Mark Anthony Brands Inc.
Contract Administrator – Contractor
04.2021 - 07.2021
Job overview
- Drove the successful integration of cloud-based technology into daily operations, leading to a transformed process that cut down contract fulfillment time by 7 days
- Inspected 50+ unique vendor agreements in collaboration with cross-functional teams, refining processes within a two-week turnaround time across diverse product lines
- Audited and redrafted 30+ contractual agreements, collaborating with legal counsel to incorporate updated compliance standards, leading to zero contract-related financial losses in the reviewed period.
- Managed and maintained regulatory documentation for all seasonal flavors, ensuring 100% compliance
Blue Cross Blue Shield of Illinois
Oracle Revenue Management & Billing (ORMB) Account Specialist – Contractor
12.2019 - 03.2021
Job overview
- Managed 75+ Oracle accounts quarterly by implementing a data validation process that guaranteed accuracy in pricing, account updates, and contact details
- Collaborated with underwriters and account executives to clarify plan intricacies and entered data into the Oracle application
- Administered configuration of pricing, billing, payments, and reporting functionalities for corporate accounts valued in the millions while strategically using the Salesforce framework for validation
- Migrated a substantial portfolio of major corporate clients from the legacy system to the Oracle database, encompassing more than $5M in invoicing per client
Northern Trust Corporation
Contract Analyst
04.2018 - 11.2019
Job overview
- Furnished on-time delivery and a 10% reduction in error rates for over 50% of top complex clients by collaborating with internal and global partners in Bangalore and London to review the financial statements
- Delivered seamless data conversion and improved application productivity through pilot testing with the lead developer before full deployment, leveraging User Acceptance Test (UAT) procedures
- Performed exceptionally well and gained promotion from Fee Analyst to Contract, and moved into an Analyst role within a mere three-month span
Maestro Consulting
Sr. Account Receivable Analyst
11.2017 - 04.2018
Job overview
- Managed end-to-end accounts receivable activities, providing timely and accurate invoicing for over 400 residents, reducing average days sales outstanding (DSO) by 15%
Infinity Healthcare
Account Receivable Specialist
03.2015 - 11.2017
Job overview
- Reviewed and reconciled over 500 accounts monthly, improving the accuracy of financial records and reducing discrepancies by 10%
Education
Texas A&M University
MBA from Health Administration
08-2022
University Overview
Loyola University Chicago
Bachelor of Science from Health System Management
06-2014
University Overview
Skills
- Project Management
- Business Development Tools
- Process Optimization
- Data Visualization
- Strategic Analysis
- Data Analysis
- Reporting
- Agile
- Scrum
- Backlog Management
- User Acceptance Testing
- Stakeholder Management
- User Stories
- Active Listening
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 2021
- Lean Six Sigma Green Belt (LSS), The Council for Six Sigma Certification (CSSC), 2025
Technical Proficiencies
Technical Proficiencies
- Microsoft Office Suite
- Excel (Pivot Tables & VLOOKUP)
- PowerPoint
- Outlook
- Google Docs
- Azure DevOps
- SharePoint,
- Salesforce CRM
- MS Power BI
- MS Teams
Timeline
Business Development Consultant (CAT Digital) – Contractor
Caterpillar
07.2022 - 12.2024
Sr. Reporting Analyst – Contractor
Blue Cross Blue Shield of Illinois
11.2021 - 07.2022
Contract Administrator – Contractor
Mark Anthony Brands Inc.
04.2021 - 07.2021
Oracle Revenue Management & Billing (ORMB) Account Specialist – Contractor
Blue Cross Blue Shield of Illinois
12.2019 - 03.2021
Contract Analyst
Northern Trust Corporation
04.2018 - 11.2019
Sr. Account Receivable Analyst
Maestro Consulting
11.2017 - 04.2018
Account Receivable Specialist
Infinity Healthcare
03.2015 - 11.2017
Texas A&M University
MBA from Health Administration
Loyola University Chicago
Bachelor of Science from Health System Management
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