Zo-Emma Green
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Server
Hearth and Hill
Salt Lake City, Utah
03.2025 - Current
- Delivered fast, friendly service in a high-volume dining environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
Customer Service Representative
Pit Viper LLC.
Salt Lake City, UT
06.2022 - 05.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
Barista
Greenhouse Effect
Salt Lake City, UT
01.2021 - 01.2022
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista Shift Supervisor
City Brew
Bozeman, MT
12.2018 - 12.2020
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
High School Diploma -
Bozeman High School
Bozeman, MT05-2020
Skills
- Product Knowledge
- Customer Relations
- Retail sales customer service
- Adaptive team player
- Wine service
- Menu memorization
Timeline
Server
Hearth and Hill
03.2025 - Current
Customer Service Representative
Pit Viper LLC.
06.2022 - 05.2025
Barista
Greenhouse Effect
01.2021 - 01.2022
Barista Shift Supervisor
City Brew
12.2018 - 12.2020
High School Diploma -
Bozeman High School