ZOË HAMON
Snoqualmie,US
Summary
I am a hardworking committed team player with almost 5 years in customer service. I care about the work I do and make sure it gets done right the first time. I am capable of performing well under pressure and driven to do the best job consistently. With excellent customer service and multitasking skills, I'm confident I can make a great addition to your establishment and benefit the team as a whole.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Expo Runner
Salish Lodge
08.2023 - 11.2024
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Communicated food orders to chefs to execute priorities and special requests.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Developed strong communication skills while communticating between front-of-house and back-of-house teams.
Hostess/Server/Expo/Busser
Infusion Bar & Grill
09.2022 - 09.2023
- Served with passion, professionalism, and personality.
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service.
- Delivered orders to tables in a timely manner and according to the specifications requested.
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
- Cleaned both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Bussed tables and quickly reset them to keep the dining area looking presentable and ready for guests.
Hostess/Takeout/Dishwasher
Red Robin Gourmet Burgers and Brews
06.2022 - 08.2022
- Gathered information about the size of the guests' party, led them to their seats, offered menus, and alerted servers.
- Used DineTime to manage seating, in-house, third party, and to-go orders.
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
- Used industrial dishwasher to clean and sanitize dining room and kitchen materials.
Education
High School -
Mount Si High School
Snoqualmie, WA01.2022
Skills
- Organizational skills
- Professional demeanor
- Strong team member
- Flexible and adaptable
- Customer and dining service
- Food Handlers & Class 13
- Strong organization
- Cleanliness standards
- Food running
- Restocking supplies
- Ticket processing
- Attention to detail
- Cleaning and sanitizing
Certification
Class 13
Valid Food Handlers
Languages
English
Native or Bilingual
Timeline
Expo Runner
Salish Lodge
08.2023 - 11.2024
Hostess/Server/Expo/Busser
Infusion Bar & Grill
09.2022 - 09.2023
Hostess/Takeout/Dishwasher
Red Robin Gourmet Burgers and Brews
06.2022 - 08.2022
High School -
Mount Si High School
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