Zoë Hunkeapillar
Saint Paul,MN
Overview
12
12
years of professional experience
Work History
Sales Support Coordinator
MGC Diagnostics
11.2025 - Current
- Assisted in coordinating sales support tasks to improve customer satisfaction and simplify operations.
- Supported order processing to maintain accuracy and timely delivery of orders.
- Worked with sales representatives to share information on inventory status and product availability.
- Managed multiple projects while keeping customer account records and documentation current.
Customer Operations Specialist
Tripwire
09.2021 - 09.2025
- Process customer orders and troubleshoot billing and product delivery issues, ensuring a seamless experience for clients.
- Serve as a liaison between sales, clients, and internal teams, resolving concerns and facilitating efficient communication.
- Collaborate with cross-functional teams to ensure timely product delivery and order fulfillment.
- Utilize technical skills to resolve computer hardware and software-related issues.
- Demonstrate strong analytical, problem-solving, and attention-to-detail capabilities in a fast-paced environment.
- Key Skills:
- Technical Troubleshooting
- Cross-functional Communication
- Problem Solving & Analytical Thinking
- Attention to Detail
Sales Support Specialist
Ferguson
04.2020 - 08.2021
- Provided customer support for purchasing, scheduling deliveries, and resolving issues related to product orders for residential and commercial projects.
- Collaborated with contractors and construction companies to process purchase orders and manage product logistics for large-scale projects.
- Ensured timely delivery and accurate product specifications to meet customer and project needs.
- Leveraged exceptional communication and problem-solving skills to address and resolve customer concerns.
- Key Skills:
- Customer Service & Sales Support
- Order Management & Delivery Coordination
- Contractor/Project Support
- Problem Solving & Technical Knowledge
Sales Manager
Macy's
06.2017 - 03.2020
- Managed multiple departments and teams in a high-volume retail environment.
- Oversaw sales operations, team development, and customer service for various product categories, ensuring alignment with company objectives.
- Led and motivated teams to meet and exceed sales targets through effective training and leadership.
- Coordinated inventory management, product presentation, and sales floor organization to maximize customer engagement and sales performance.
- Delivered exemplary customer service, resolving issues and ensuring customer satisfaction across multiple touchpoints.
- Key Skills:
- Team Leadership & Development
- Sales Strategy & Target Achievement
- Inventory Management & Merchandising
- Customer Service Excellence
Sales Lead
Macy's
12.2014 - 06.2017
- Supported sales operations and customer service functions while assisting in daily store management tasks.
- Led team efforts in product presentation and organized the sales floor for maximum customer engagement.
- Developed expertise in customer needs, product offerings, and company policies to provide top-tier service.
Education
Quickbooks Certification - undefined
Century College
01.2016
High School Diploma - undefined
North Saint Paul High School
01.2011
Skills
- Oversaw order management processes through efficient software utilization
- Directed troubleshooting efforts for hardware and software systems
- Leveraged Microsoft Office Suite to enhance documentation and communication
- Championed customer relationship management and service solutions
- Cultivated strong communication and interpersonal relationships within teams
- Applied critical thinking to address complex problems effectively
- Emphasized attention to detail while managing concurrent tasks
- Streamlined time management practices to boost overall efficiency
Timeline
Sales Support Coordinator
MGC Diagnostics
11.2025 - Current
Customer Operations Specialist
Tripwire
09.2021 - 09.2025
Sales Support Specialist
Ferguson
04.2020 - 08.2021
Sales Manager
Macy's
06.2017 - 03.2020
Sales Lead
Macy's
12.2014 - 06.2017
Quickbooks Certification - undefined
Century College
High School Diploma - undefined
North Saint Paul High School