Summary
Work History
Education
Skills
Timeline
Generic

Zoé McCaskey

New York,NY

Summary

Customer service professional with front desk, scheduling, and phone etiquette experience. Skilled in data entry, record updates, and resolving routine questions with accuracy and professionalism.

Work History

Customer Service Representative

New York City summer employment program
New York, New York
06.2026 - 08.2026
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved routine issues using polite communication and active listening.
  • Assisted participants in NYC summer employment program with questions and application guidance.
  • Answered phone calls and routed inquiries to proper program staff.
  • Explained workplace policies and service procedures to program participants.
  • Updated participant records and contact details in program databases.
  • Supported office operations by filing documents and organizing customer service materials.

Customer Service Representative

LES Dental
New York, New York
03.2026 - 05.2026
  • Welcomed patients and facilitated front desk operations in fast-paced dental practice.
  • Managed incoming calls and communicated messages between patients and dental staff.
  • Scheduled appointments and managed patient calendars using office software.
  • Maintained inventory of dental supplies in treatment areas while ensuring cleanliness and organization of office spaces.

Education

High School Diploma -

Saint Jean Baptiste High School
Manhattan, NY
06-2029

Skills

  • Customer service
  • Front desk operations
  • Appointment scheduling
  • Phone etiquette
  • Data entry

Timeline

Customer Service Representative

New York City summer employment program
06.2026 - 08.2026

Customer Service Representative

LES Dental
03.2026 - 05.2026

High School Diploma -

Saint Jean Baptiste High School
Zoé McCaskey