ZOË MUNK
Pleasant Grove,UT
Summary
Results-driven operations professional with proven expertise in supervising fast-paced environments and enhancing customer experiences. Skilled in employee training, cash reconciliation, and inventory management, with a strong focus on maintaining organizational efficiency. Eager to transition into an administrative support role.
Overview
5
5
years of professional experience
Work History
Shift Lead & Trainer
Coffee Shop
01.2023 - 06.2026
- Trained and onboarded new employees on company procedures and customer service standards.
- Supervised daily operations, ensuring high standards of customer service were consistently met.
- Resolved customer concerns professionally, de-escalating situations while maintaining a positive experience.
- Managed multiple priorities in a fast paced environment with strong attention to detail.
- Prepared daily sales reports, reconciled cash drawers, balanced petty cash, and completed bank deposits.
- Maintained inventory records in Microsoft Excel and monitored stock levels.
- Ordered necessary supplies.
Barista Trainer
Starbucks
Pleasant Grove, UT
05.2021 - 03.2023
- Worked in a fast paced environment, using strong communication skills to elevate customer loyalty.
- Maintained knowledge of standards by completing daily modules and reviewing seasonal drink menus.
- Sanitized equipment and wiped down counters to prevent the spread of germs.
- Restocked display cases with appealing arrangements to attract customers to specialty food items.
- Used the POS system and reconciled daily cash.
Education
Associate of Science - In Progress
Utah Valley University
07-2026
Skills
- Customer Service
- Employee Training
- Cash Management
- Financial Reporting
- Stock Control
- Microsoft Excel
- Scheduling
- Time Management
- Organization
- Conflict management
- Team collaboration
- Microsoft Word
Timeline
Shift Lead & Trainer
Coffee Shop
01.2023 - 06.2026
Barista Trainer
Starbucks
05.2021 - 03.2023
Associate of Science - In Progress
Utah Valley University