Zoë Rosenthal
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Lead FOH Bartender
Matty G's
07.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- I was able to successfully run the entire floor by myself quickly and efficiently.
Lead Server, Lead Bartender
Grand Canyon Brewery + Distillery
09.2021 - 07.2024
- I often create drink specials, build craft cocktails, and create a fun environment at the bar
- I spend a lot of time getting to know my staff, and how to address important operational matters, including acting as a shift manager, train new staff, and creating a healthy and positive workspace
Server
Yard House
05.2021 - 08.2021
- An amazing opportunity to learn a great deal about beer and how a top-rated restaurant ran
- I enjoyed immersed into an intensive, multi-week day training program
Expo, Hostess, Cashier
Tailgaters & I'll primo
12.2019 - 06.2020
- Experienced the ins and outs of a detailed menu, took care of phone orders, and helped guests have a wonderful experience when they received their meals
Education
Associates -
Coconino Community College
05.2022
Skills
- Ability to Work in a Team
- Fast Learner
- Leadership Skills
- Excellent Customer Service Skills
- Communication Skills
- Customer service expertise
Timeline
Lead FOH Bartender
Matty G's
07.2024 - 11.2024
Lead Server, Lead Bartender
Grand Canyon Brewery + Distillery
09.2021 - 07.2024
Server
Yard House
05.2021 - 08.2021
Expo, Hostess, Cashier
Tailgaters & I'll primo
12.2019 - 06.2020
Associates -
Coconino Community College
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