Zoar Cobos
Summary
Proven leader and adept communicator, I excelled at FirstBank by mentoring peers and leading by example in customer service excellence and cross-selling, enhancing revenue and client satisfaction. Fluent in English and Spanish, my attention to detail and team collaboration propelled me to top performance, showcasing my ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior Personal Banker
FirstBank
10.2021 - 10.2024
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
- Counted currency and coin received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Utilized sales techniques such as cross-selling additional products or services to increase revenue potential for the bank.
- Participated in team meetings to discuss strategies for improving client satisfaction ratings.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Top cross-seller
Cashier
Chick-fil-A
05.2021 - 10.2021
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Sales Associate /Retail Cashier
Ross Dress for Less
11.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Kipp Northeast Leadership Academy
Denver, CO05-2021
Skills
- Cross-selling products
- Positive attitude
- Customer service
- Attention to detail
- Cash handling
- Fluent in English and Spanish
- Teamwork and collaboration
- Time management
- Reliable and responsible
- Excellent communication
- Team leadership
Timeline
Senior Personal Banker
FirstBank
10.2021 - 10.2024
Cashier
Chick-fil-A
05.2021 - 10.2021
Sales Associate /Retail Cashier
Ross Dress for Less
11.2020 - 05.2021
High School Diploma -
Kipp Northeast Leadership Academy
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