Zobia Farooq
Bayonne,USA
Summary
Enthusiastic and customer-focused professional with a proven track record in fast-paced environments, delivering exceptional service while building rapport with diverse individuals. Skilled in communication, organization, and problem-solving, with a strong commitment to creating positive experiences. Experienced in managing client needs and handling sensitive situations with empathy and discretion. Known for maintaining a professional demeanor, attention to detail, and a passion for helping others.
Overview
3
3
years of professional experience
Work History
Barista
CAFE 26
03.2023 - 12.2024
- Delivered exceptional customer service by listening attentively to requests and providing personalized recommendations, enhancing customer satisfaction and loyalty
- Managed high-volume customer interactions with efficiency and professionalism, ensuring a smooth workflow even during peak hours
- Maintained cleanliness and organization by regularly sanitizing workstations and adhering to health and safety protocols
- Resolved customer concerns and complaints promptly, demonstrating strong problem-solving and conflict resolution skills
- Demonstrated attention to detail by following precise recipes and procedures for beverages and food, ensuring consistency and quality
Sales Associate
EDIBLE ARRANGEMENTS
05.2022 - 02.2023
- Maintained an organized and visually appealing sales floor to enhance the customer experience and promote featured products, contributing to increased sales and customer engagement
- Provided expert product knowledge by assisting customers with questions about sizing, accessories, and care instructions, ensuring informed purchasing decisions
- Processed returns, exchanges, and refunds in a professional manner, adhering to company policies and ensuring customer satisfaction
- Built rapport with customers through friendly, personalized conversations, identifying their needs and offering tailored solutions to improve their overall experience
- Prepared and packaged orders with attention to detail, ensuring they were presented neatly and professionally, meeting customer expectations for quality and presentation
Education
Bachelor of Arts - Business Administration
Hudson County Community College
12.2025
High School Diploma -
Bayonne High School
06.2022
Skills
- Multitasking
- Organization
- Team collaboration
- Active listening
- Time Management
- Friendly customer service
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Barista
CAFE 26
03.2023 - 12.2024
Sales Associate
EDIBLE ARRANGEMENTS
05.2022 - 02.2023
High School Diploma -
Bayonne High School
Bachelor of Arts - Business Administration
Hudson County Community College
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