Zobretta Aimes
Knoxville,TN
Summary
Customer-oriented General Manager with years of experience focused on increasing revenues and delivering positive customer experiences. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
General Manager and Director of Hospitality
Cinnaholic Gourmet Bakery
Knoxville, TN And Pigeon Forge, TN
01.2023 - Current
- Managed payroll, sale promotions, budget implementations, employee reviews, schedules, content for marketing, and more.
- Responsible of all onboarding, including, but not limited to: recruiting, hiring and training of team members.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Managed and maintained inventory stock for multiple different store locations.
- Kept facility compliant with health codes, sanitation requirements and license regulations. Surpassed all health inspection scores.
- Implemented inventory control systems to reduce waste, effectively saving the store upwards of four figures a year.
- Increased catering sales by consistently meeting and exceeding clients’ needs through personalized service and attention to detail.
- Transacted with multiple companies to organize thousands of dollars of sales weekly through catering. Particularly executing sales to upmost customers such as banks, hospitals, and offices.
- Gained thousands of new clientele by creating catchy and fun, but professional content and publishing for marketing purposes via on trend social media platforms.
Assistant Manager
Cinnaholic Gourmet Bakery
Knoxville, TN
09.2021 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed day-to-day operations to meet performance, quality and service expectations.
Sales Supervisor
Vans Off The Wall
Knoxville, Tn
11.2022 - 01.2023
- Handled and executed 50+ sales daily.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Digital Specialist
Pacific Sunwear
Knoxville, TN
09.2019 - 09.2022
- Processed and shipped out merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Consistently surpassed revenue target.
Education
Bearden High School
Knoxville, Tn05.2020
Skills
Sales and relationship building
Exceptional Customer Service
Time Management
Staff training/development
Inventory Control
Quality Assurance
Leadership
Timeline
General Manager and Director of Hospitality
Cinnaholic Gourmet Bakery
01.2023 - Current
Sales Supervisor
Vans Off The Wall
11.2022 - 01.2023
Assistant Manager
Cinnaholic Gourmet Bakery
09.2021 - 01.2023
Digital Specialist
Pacific Sunwear
09.2019 - 09.2022
Bearden High School