Zoe Arnold
Magnolia,Texas
Summary
Three years of experience in Shift Lead position and record of success in food service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Energetic and hard worker and very quick to learn new skills. Passionate about helping customers and creating lasting impressions.
Overview
5
5
years of professional experience
Work History
Nanny
Multiple Families
07.2022 - 04.2024
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Organized educational games and materials to encourage learning in a fun way.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Read stories aloud to the children and engaged them in creative play activities.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Seasonal Floral Delivery Driver
Antique Rose Florist
05.2022 - 07.2022
- Loaded delivery van with floral arrangements and bouquets for delivery.
- Verified customer information, addresses, payment details and requested items prior to leaving shop.
- Delivered floral arrangements and bouquets on time to customers according to order requirements.
- Ensured proper handling of flowers during transport to prevent damage or wilting.
- Maintained accurate records of deliveries and payments collected.
- Provided courteous customer service when delivering products or answering questions.
- Reported any issues encountered while making deliveries to supervisor immediately.
Coffee Barista
Luv Coffee
12.2021 - 05.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared hot and cold coffee drinks according to customer specifications.
- Operated cash register to process payments from customers.
Assistant Dance Instructor
Dance Connections
11.2019 - 05.2022
- Oversaw group, couples and individual dance performances.
- Assisted in planning and delivering lesson plans introducing students to dance techniques and ballet positions.
- Managed supply inventory and maintained facility equipment in good working order.
- Performed at different types of events as professional dancer.
- Adhered to studio guidelines and legal requirements.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Taught ballet and hip-hop dance classes for a variety of young students.
Shift Lead Manager
Every-Bellies
03.2019 - 01.2022
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Evaluated employee performance and trained to improve weak areas and improve customer service.
- Exercised composure under pressure in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Shift Lead Manager
Skeeters
06.2021 - 12.2021
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team, and providing effective alternate systems.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Some College (No Degree) -
LoneStar College
Tomball, TXHigh School Diploma -
Heart And Soul Academy
Magnolia, TX05.2023
Skills
- Opening and Closing Procedures
- Decision Making
- Equipment Troubleshooting
- Cash Handling
- Punctual and Reliable
- Process Improvements
- Handling Customer Complaints
- Energetic and Enthusiastic
- Interpersonal Skills
- Creative Thinking
- Child Supervision
- Child Psychology Knowledge
- Infant, Toddler, and Preschool Curricula
- Child psychology knowledge
- Effective team leader
- Active listener
Timeline
Nanny
Multiple Families
07.2022 - 04.2024
Seasonal Floral Delivery Driver
Antique Rose Florist
05.2022 - 07.2022
Coffee Barista
Luv Coffee
12.2021 - 05.2022
Shift Lead Manager
Skeeters
06.2021 - 12.2021
Assistant Dance Instructor
Dance Connections
11.2019 - 05.2022
Shift Lead Manager
Every-Bellies
03.2019 - 01.2022
Some College (No Degree) -
LoneStar College
High School Diploma -
Heart And Soul Academy
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