Zoë Bartley

While working at Santo Cantina & Cocina I've learned many things and have grown my customer service skills. I worked as a hostess for 7 months and then became a server once I reached the legal age. I helped in many side work task and I have also been consider a good team member.

• Followed health safety guidelines when preparing and serving food products.
• Upheld high standards of sanitation in accordance with health department regulations.
• Delivered food orders promptly and courteously.
• Took orders from customers accurately and in a timely manner.
• Prepared drinks according to standard recipes.
• Greeted guests and provided menus.
• Monitored dining room for cleanliness and proper set-up at all times.
• Stayed informed about daily specials, new menu items, promotions.
• Maintained records of transactions made during shift as required by law or company policy.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided excellent customer service to ensure satisfaction.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Cleaned tables and chairs to prepare dining area for next customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Provided exceptional service to high volume of daily customers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.

Gained extensive experience in the Front of the House role at Chick-Fil-A performing tasks such as cashiering, bagging, window service, drive-thru assistance, and lobby maintenance. Developed excellent customer service techniques while acquiring a wide array of skills.