Zoe Bentler
Salem,IA
Summary
A hardworking person with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to balancing productivity and customer satisfaction. Reliable with a strong work ethic and determination to understand each customer.
Overview
4
4
years of professional experience
Work History
Student Clerk
UIHC Iowa River Landing
Iowa City, IA
11.2023 - Current
- Provided customer service by responding to questions in person or via email and phone.
- Greeted customers, provided information about products and services.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Greeted patients and visitors, answered telephones, and provided general information.
- Assisted in scheduling appointments, verifying insurance coverage, collecting co-pays and patient balances.
- Verified patient identity by checking photo ID or other documents as needed.
- Entered patient data into an electronic health record system for accurate documentation of medical history.
- Maintained patient confidentiality according to HIPAA regulations at all times.
Stylist Sales Associate
Jocelyn Taylor Bridal and Prom
Iowa City, IA
11.2023 - Current
- Greeted customers, provided excellent customer service, and answered questions.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Organized merchandise displays to attractively showcase products.
- Informed customers about current sales, promotions, and special offers.
- Provided personal consultations to determine clients' styling needs and preferences.
- Coordinated photoshoots to showcase the latest fashion trends.
- Ensured that all styling areas were kept clean and organized at all times.
- Assisted in organizing special events such as pop-up shops or fashion shows.
Pharmacy Clerk
Hyvee Pharmacy
Mount Pleasant, IA
08.2020 - 08.2022
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Processed payments accurately using cash registers and credit card machines.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Verified patient information to ensure accuracy of prescriptions filled.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered phone calls from customers regarding product availability and pricing information.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, IA05-2022
Skills
- Relationship Building
- Verbal and writing communication
- Confidentiality
- Customer Satisfaction
- Peer relationships
- Goal-Oriented
Affiliations
- PRSSA
- Competition Cheerleading
- Symphonic Band
- Color Guard
- Concert Choir
Accomplishments
- National Honor Society
Timeline
Student Clerk
UIHC Iowa River Landing
11.2023 - Current
Stylist Sales Associate
Jocelyn Taylor Bridal and Prom
11.2023 - Current
Pharmacy Clerk
Hyvee Pharmacy
08.2020 - 08.2022
High School Diploma -
Mount Pleasant High School
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